What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have a complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements:

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Job Type: Full-time

Work setting:

• In-person

Ability to Relocate:

• Lancaster, PA: Relocate before starting work (Required)

Work Location: In person