Position is responsible for booking, generating BOLs and tracing of all LTL, Volume and Full loads moving inbound to the Span Terminals, direct to the ship or barge terminals. Position also assists with rates to both internal and external customers, as well as manages BOL corrections with LTL carriers.

Essential Duties/Major Responsibilities:  Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.

1. Books all LTL, Volume and Full loads via OTR or intermodal service with our preferred carriers destined to Alaska, Hawaii, Puerto Rico and Guam.
2. Provides tracking of all Span routed freight on a daily basis to ensure proper paperwork was used and consignee and billing information is correct.
3. Working with customers and/or supplier to assign the correct NMFC to the BOL.
4. Issues corrections direct with carriers on any miss-routed shipments.
5. Works closely with our carriers, customers and dispatch office to ensure sailing deadlines are met.
6. Provides rate quotes on inbound shipments routed by Span Alaska.
7. Works closely with the rate department to assist with quotes.
8. Supports consolidation process in Burbank, IL on a weekly basis.
9. Provide good customer service to both internal and external customers, including answering a high volume of phone calls and emails, as well as researching problems or responding to special requests as given.
10. Assist with Ship/Barge audits on a weekly basis.
11. Schedule southbound pickups as needed.
12. Work well in a high speed, fast pace office with patience and great attention to detail.
13. Assist in other duties as requested

Job Scope:

This somewhat complex position consists of some recurring work situations with “regular” variations. Established, well-known procedures govern the work. Processes are implemented to simplify the processes.

Communication/Customer Contact:

Communication skills are necessary as the position interacts with co-workers, customers, vendors, contractors and/or suppliers. Contacts may occasionally contain confidential information, necessitating discretion and great attention to detail is a must.

Supervision/Management:

Position is not supervisory in nature

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High School education required. Some higher education or vocational training in the transportation industry is preferred.
• Two years of customer service or transportation experience necessary.
• Or an equivalent combination of education and experience, which provides the necessary qualifications to successfully perform the duties of the position.

Necessary Knowledge, Ability and Skills:

• Good customer service and interpersonal skills.
• Ability to communicate with a variety of people.
• General office skills including 10-key, typing, multi-line phones and computer skills. Intermediate skill level on Excel is required.
• Good judgment and decision-making.
• Basic math, analysis and research skills.
• Knowledge of transportation industry and standards.
• Ability to be detail oriented and stay focused.
• Ability to read, write and understand English.
• Ability to organize work to meet multiple deadlines in a fast pace position.

SPECIAL REQUIREMENTS

No special requirements needed.

PHYSICAL DEMANDS

Must be able to sit for long stretches, including long periods of telephone and/or computer work. Ability to use the arms, hands and fingers for typing, filing, using the phone and other general office work.

WORK ENVIRONMENT

Work is performed in a standard office environment during normal business hours, although overtime may be expected during peak times.