Job Description

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sonos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

What You Will Be Doing

• Build weekly reports that involve collecting, organizing, and analyzing customer data to derive insights that inform business decisions and improve customer satisfaction.
• Develop and maintain customer success metrics and KPI’s to track progress and measure success.
• Collaborate with the Customer Success & Renewals teams to identify, interpret, and resolve system and process discrepancies in a unified manner.
• Train Customer Success & Renewals teams on Salesforce best practices
• Develop and maintain customer success documentation, including playbooks, best practices, and case studies.
• Partner with Customer Success Operations Program Manager on internal systems setup, management, and optimization of Gainsight, Salesforce, and SharePoint

Minimum Position Qualifications

• Knowledge of MS Office applications, with heavy emphasis on Excel
• 2 years of experience in business operations or similar roles
• 2 years of analyst experience
• A whiz in Excel and Salesforce
• A collaborative spirit and a knack for sharing knowledge.
• CRM systems expertise, with Salesforce and Gainsight being a plus.
• CRM certification preferred.
• Due to client contractual obligations, the successful candidate will be asked to complete a background check and drug test upon hire.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work.

• The opportunity to work with a truly Global team.
• Flexible Paid Time off
• Paid Family and Medical Leave
• The Future is Flexible Work Model – hybrid/remote options available for most roles
• Tuition Reimbursement
• Competitive 401k match
• Globally recognized training and development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100 countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.