Position Summary:

The Front Desk Representative is responsible for completing check in and check out duties. Responsible for accurately gathering and entering patient demographic information into the computer as received from the patient and/or the physician’s office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process.

Essential Functions:

Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.

Obtain, validate and accurately enter in the computer system, the patient’s demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician’s office or the patient via direct contact, telephone or fax.

Thoroughly review the MPI so that duplicate medical records numbers are avoided.

Obtain signatures on all necessary forms and documents required by law.

Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient’s arrival.

Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.

Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.

Log cash collected, generate receipts, and maintain balanced cash at all times.

Consistently obtain and copy/scan insurance cards and driver licenses.

Perform the reception/greeter function at the front desk entrance as needed.

Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.

Meet established quality and productivity standards for self and for the team.

Anticipate and adapt to change (e.g., clinic policy changes, operational/procedures, insurance changes) in a positive manner.

Foster and reinforce team-based results.

Adhere to time and attendance standards as outlined in the Employee Handbook. Provide proper notification of absence or tardiness within established departmental time frames.

Ensure patient confidentiality adhering to HIPAA guidelines.

Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Supervisor.

Keep Department Supervisor or Team Lead apprised of any delays in the registration process.

Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.

Floats to other positions within clinic and to other campuses as needed.

Perform other duties as assigned.

Accountability:

Reports to: Front Desk Supervisor, Sr Revenue Cycle Manager, Director of Revenue Cycle

Supervises: None

Qualifications:

High School graduate or equivalent required;

Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.

Working knowledge of governmental regulations and other reimbursement criteria preferred.

Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.

Excellent verbal and written communication as well as interpersonal skills required.

Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.

Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.

Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.

Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.

§ Demonstrated ability to think and act decisively in a timely manner.

§ Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.

Job Type: Full-time

Pay: $15.00 - $18.64 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Orthopedics

Schedule:

• Monday to Friday

Work Location: In person