Job Summary

Southwest Michigan Dermatology is seeking a full-time Patient Communication Specialist. The Patient Communication Specialist is the first step in creating exceptional patient experiences for both new and established patients. The ideal candidate will set the expectation for all future patient interactions with Southwest Michigan Dermatology by positively addressing the patient’s needs while serving as liaison between the patient and the medical staff.

Responsibilities included but not limited to:

· Answer and document incoming calls appropriately

· Schedule patient appointments

· Satisfy patient concerns within authority limits

· Update patient demographic records and verify insurance eligibility

· Maintain and complete regular patient communication

· Manage incoming referrals to completion

· Take patient payments

Requirements:

· Positive team centered attitude

· Excellent computer skills

· Ability to multitask

· Willingness to learn

· Professional communication skills

· Comfortable in a fast-paced phone room environment

· Individual initiative to assist in completing team goals

· Highschool Diploma or equivalent

Additional Experiences:

· Telephone customer service

· Appointment scheduling experience

· Medical records and terminology experience

· Understand and use office equipment

· Bilingual

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person