WHO WE ARE

Our mission at P.B. Bell is making lives and places better by developing, improving and managing multifamily communities. Based in Scottsdale, P.B. Bell has provided multifamily services since 1976 and remains family-owned. Committed to quality apartment homes and service, P.B. Bell’s portfolio spans throughout every Phoenix submarket as well as Northern Arizona. Click here to view our communities.

At P.B. Bell, everything we do is guided by our core values: Get Creative, Act with Integrity, Be Accountable, Show You Care and Enjoy The Ride. For more than 45 years, these qualities have defined our culture and continue to be celebrated.

As a multifamily housing developer and management company, it’s important for our team at P.B. Bell to support the residents and members of our communities at large. From onsite clothing and food drives to community clean-up efforts and charitable donations, we pledge to make our communities a better place for everyone. P.B. Bell is a proud member of the Arizona Multihousing Association.

Position Summary:

As a Yardi Systems Support Specialist, you will play a pivotal role in providing in-house technical assistance and support for employees and vendors dealing with Yardi Systems Software products. This includes expertise in Yardi Voyager, RENTCafé, CRM, PAYscan, Yardi Payment Processing, Yardi Screening, and other ancillary software programs such as LRO Revenue Management. The successful candidate will collaborate with the business, manage projects, implement new products, and resolve data/process issues through the use of our Help Desk Ticketing system.

Responsibilities:

- Serve as the primary contact for all application systems problems through our Help Desk.

- Provide technical expertise and end-user support via telephone, email, or in person; manage support tickets efficiently, escalate issues as needed, and monitor support activity for trends and emerging issues.

- Train and coach employees on Yardi workflows/procedures through various channels, including in person, telephone, TeamViewer, and webinars.

- Maintain and update the Help Desk, analyze reports, and make recommendations for training needs.

- Set up Yardi Interface integrations with various vendors.

- Collaborate with team members to enhance processes and optimize system functionality.

- Assist with leasing and accounting software projects, providing on-site support.

- Maintain user access and security for all employees, ensuring compliance with policies.

- Maintain systems documentation and training materials.

Skills/Requirements:

- Minimum 2 years of experience with Yardi products within the multi-family housing industry.

- Proficiency in Yardi Voyager, CRM, RENTCafé Site Manager; experience with Yardi E-Docs and PAYscan is a plus.

- Detail-oriented, organized, and adept at following policies and directions.

- Excellent communication and computer skills, including proficiency in MS Office 365 applications.

- Customer service-oriented with strong problem-solving and analytical skills.

- Ability to mentor and teach core property management procedures.

- Excellent time management skills to meet deadlines, attend work, meetings, and appointments punctually. Experience with Smart Sheets preferred but not required.