Since 1980, SMIL has evolved into the premier imaging provider in the southwest. SMIL won the 2016 Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc.

Employee engagement is part of everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest.

We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and company paid profit sharing, tuition and continuing education reimbursement, paid life insurance, paid long term disability as well as voluntary short term disability.

We look forward to having you join our amazing team!

Work from home flexibility after in-person training.

Position Summary

Responsible for receiving/making calls to and from internal and external customers. Schedules, reschedules and confirms patient appointments for a variety of Radiological exams in a computerized system. Ensures that appointment data is entered into Fuji RIS accurately and completely. Strong detailed oriented skills and ability to multi task needed. Medical terminology used daily. Knowledge of radiology exams needed. Demonstrates commitment to "World Class Customer Service" and positive work environment.

Detailed Responsibilities

• Schedules and confirms appointments for a variety of exams using a computerized system.
• Receives calls through phone queue and also makes outgoing calls to patients with faxed orders.
• Monitors and fills in schedule with add-ons throughout the day.
• Initiates protocol process by either transferring patient to Assessment Coordinator, or scheduling "Assessment" exams at time of appointment for MRI, CT, and Biopsy patients.
• Ensures that patient demographic and insurance data is complete and accurate (e.g. Patient contact phone numbers, Insurance carrier and ID#).
• Key in location code to generate worklist.
• Provides patients with complete instructions including; any preps required, location, date and time of exam.
• Submit merge request for duplicate accounts.
• Communicates with imaging centers regarding cases and special needs of patients.
• Seeks assistance from scheduling notes, scheduling coordinator and supervisor as needed. Communicates to Contact Center Coordinator potential problems to receive direction on how to resolve situation(s).
• Attaches orders that have been faxed to the appropriate file.
• Schedules Blocks and releases blocks as assigned.
• Reviews orders to ensure all ordered exams are scheduled or are being scheduled.
• Call patients when requested.
• Participates in Training /Orienting/Mentoring new employees as requested by contact center coordinator.
• Participate in meetings. Performs other related duties as assigned or requested.

Education and Experience

• High School Diploma or Equivalent required
• At least 1 year of medical experience required
• Radiology/Medical Industry, MA or Back Office experience or related Certification a plus, but not required.
• Prior customer service experience preferred
• Prior medical scheduling experience preferred

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.