Job Title: Encompass Business Analyst

Reports To: Director of Business Solutions

Position Overview:

Subject to the ultimate supervision, direction and control of Company, the Business Analyst is responsible for the implementation of system updates, customizations, configuration changes, maintenance, creating reports and handling support issues. This person will collaborate with technical and cross-functional partners to solicit needs, determine feasibility, and implement configuration changes. He/she will implement process improvement to ensure efficient issue resolution and help define and drive business-as-usual development pipeline while optimizing performance and stability. Will also provide end user training, reporting and assist with system testing. Ideal candidates for this position have proven attention to detail, are highly analytical with the ability to solve complex business and technology problems and possesses an in-depth understanding of the mortgage industry and loan origination life cycle.

Primary Duties & Responsibilities:

· Configure, maintain, and oversee the administration and support of the LOS including, but not limited to, settings including personas, user groups, eFolder, loan templates, reports, input form builder, workflows, and all types of business rules.

· Assist users with questions or problems with the LOS; communicate with users regarding status of requests; prioritize and solve issues; document solutions for internal and end-user use

· Assist IT team members as requested with other projects and to provide additional support to end users; cross train between positions to provide adequate backup coverage

· Partner with Sales and Operations departments to inform users about common issues and how to proactively avoid them

· Identify training needs, develop new employee training, training for changes, new features and refresher training as needed

· Troubleshoot issues and clear tickets in a timely manner; partner with other resources as needed to research and find resolutions

· Monitor interfaces to integrated systems ensuring that all systems are operating as designed

· Maintain current knowledge of Encompass360 features and functionality, providing recommendations for improvements

· Implement configuration changes and customizations as required by the business

· Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis

· Participate on software releases and patches including planning, testing and distribution of software updates, release notes and training materials

· Collaborate with third-party resources, vendors and other IT teams in support of projects and operations around business systems

· Collaborate with cross functional partners to ensure alignment on priorities

· Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.

• Other duties and responsibilities as required; management may assign or reassign duties and responsibilities to this position at any time

Education & Experience Qualifications:

• 3 years of Encompass Administration experience required.
• Encompass Administrator Certification preferred.
• At least three (3) years of experience working in the residential mortgage lending industry preferred with a strong understanding of business processes/loan life cycle; one (1) to two (2) years of software administration experience strongly preferred.
• Must have strong knowledge of TRID and how regulations apply to loan origination system
• Must have a customer service orientation, excellent verbal and written communication skills and must assert high level of confidentiality.
• Bachelor’s degree in Computer Science, Mathematics, Engineering or related fields related field from an accredited institution preferred or an or an equivalent combination of experience and education; high school diploma required
• Demonstrated analytical and problem-solving skills, attention to detail
• Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
• Ability to manage help desk requests and user issues.
• Strong communication skills and customer service.
• Demonstrates a professional and cooperative attitude.
• Ability to prioritize work to meet project deadlines.
• Effective listening and critical thinking skills.
• Ability to work independently and within a team environment.
• Strong problem-solving skills with attention to detail.
• Ability to maintain a flexible work schedule, including evening and weekend work when needed.