160 Service representative Jobs in Atlanta, GA
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Southwest Business Corporation is Hiring a Service representative Near Atlanta, GA
SWBC is seeking a talented individual to communicate with various financial institutions’ borrowers, through inbound and / or out-bound calling, to negotiate past due payments and resolve delinquent accounts.
Why you'll love this role :
This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers.
You will be able to interact with customers by assisting them with their payments. Your customer service skills will directly contribute toward SWBC’s Mission to provide excellent customer service.
Essential duties include the following :
- Through inbound / out-bound calling, collects past due payments and / or payment arrangements to resolve delinquent accounts.
- Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
- Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
- Accurately processes electronic payments using the ECM / Portal system.
- Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.
Serious candidates will possess the minimum qualifications :
- High School Diploma or equivalency.
- Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
- Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
- Call Center experience preferred.
- Bilingual preferred.
- Able to prioritize multiple tasks to ensure successful completion of duties.
- Able to sit for long periods of time.
- Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
- Able to type a minimum of 35 wpm.
SWBC offers* :
- Competitive overall compensation package
- Work / Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Emerging Professionals and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
- Based upon employee eligibility
Last updated : 2024-05-21
Job Summary
Full Time
Insurance
$46k-59k (estimate)
05/22/2024
05/22/2024
swbc.com
MIAMI, FL
1,000 - 3,000
1976
Private
$200M - $500M
Insurance
Related Companies
About Southwest Business Corporation
SWBC is a Texas-based financial institution that provides mortgage loans, insurance, investment and other related services for individuals and businesses.
The job skills required for Service representative include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
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Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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Measure and analyse customer feedback.
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Service representative are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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A good service representative should not waste customers’ time by keeping them waiting for too long.
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The best service representative must have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Service Representative.
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