Job title

Patient Care Coordinator

Reports to

Office Manager

Job purpose The Patient Care Coordinator is responsible for maintaining a professional and welcoming environment that reflects the Southland Physical Therapy Experience of incorporating our core values and mission statement. This position requires excellent customer service skills, great attention to detail, strong organizational skills and accountability to coordinate and manage the workflow of the patient visit schedule.

Our practice specializes in providing excellent care in outpatient physical therapy. Our mission is to create the perfect patient experience to live happy and live well.

This position may require travel to other SPT offices located in Irvine, Santa Ana, and Long Beach (mileage is reimbursed) for coverage.

Duties and responsibilities

• Provide a professional and welcoming atmosphere for patients upon check in and check out for every visit
• Understand insurance coverage and be able to explain the coverage clearly to the patients
• Manage and request patient authorizations and monitor for expiration
• Maintain patient schedule and manage waitlist to ensure and accommodate access to care
• Answer all incoming calls and transfer/take messages accordingly
• Address patient inquiries and requests
• Collection of copays and billing transactions
• Troubleshoot office equipment issues
• Practice discretion and integrity in all job-related activities
• Uphold standards and regulations set by HIPAA and Southland Physical Therapy
• Maintain front office lobby cleanliness
• Escalate issues and inquires to management as necessary

Qualifications

Required:

• High school diploma
• 1 year of customer service experience
• Strong interpersonal and communication skills, written and verbal
• Strong organizational skills/attention to detail with the ability to execute and prioritize multiple tasks efficiently
• Ability to use multi line phone system with professional phone etiquette
• Bilingual Spanish

Preferred:

• Prior Medical Office experience
• Prior appointment scheduling experience
• Prior Google Suite Experience
• Minimum typing speed of 30 WPM

Working conditions

• Full time position
• Fast paced office environment with standard office equipment such as computers, phones, photocopiers, and fax machines.
• Travel to other offices when needed

Physical requirements

• Ability to lift up to 20lbs
• Sitting for prolonged periods of time
• Ability to view reports, emails, EMR on computer monitor for prolonged periods of time

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Costa Mesa, CA: Relocate before starting work (Required)

Work Location: In person