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The I.S. Technology Specialist level I will provide technical support to end-users that includes multiple systems such as but not limited to desktop PC’s, laptops, Mobile devices, Polycom Phones, printers, peripheral devices, Active Directory, Microsoft Windows and core applications used by the Credit Union. Log and track all technical support requests in the help desk application, ensuring that all requests are responded to, followed up and closed out in a timely and efficient manner. Collaborate with other IT Teammates and 3rd party partners to identify and resolve complex technical issues. Develop and maintain documentation accuracy of departmental processes and application configuration procedures. Traveling required to branch locations to conduct equipment installation and/or repairs. The position will report to Los Alamitos Headquarters Monday through Friday with Saturday rotation.
HELP DESK SUPPORT:
PROJECTS, CORE SYSTEM AND APPLICATION MANAGEMENT:
OTHER DUTIES:
Experience: Two to Four years of similar or related experience.
Education: BA/BS college degree or related experience
Interpersonal Skills:
Other Skills:
Salary pay scale: $25.15 to $31.44
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Full Time
Banking
$82k-102k (estimate)
11/22/2023
04/27/2024
southlandcu.org
LOS ALAMITOS, CA
50 - 100
1936
FERRIS R FOSTER
$10M - $50M
Banking
Southland Credit Union was founded in 1936 to serve the financial needs of Los Angeles County employees. Today, we are one of the top performing credit unions nationwide and have over $1 billion in assets. Our Member-owners benefit from a full spectrum of competitive products, convenience, and exceptional service. Discover more at SouthlandCU.org