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Service Coordinator/Dispatcher
Location: Various locations
FLSA Status: Non-Exempt
Schedule: 7am-4pm
Office Status: (Office, Hybrid, Remote): Office
Travel: N/A
Projected Salary:
Reports to: Service Coordinator Lead/Service Manager/Branch Operations Manager
Direct Reports: N/A
Position Purpose
Contribute to making Southern States TOYOTAlift a leader in the material handling industry by maximizing customer satisfaction by dispatching technicians according to repair request, length, and purpose of trip. Maintains dispatch log. Confers with customers to expedite customer complaints. Works with management to improve the productivity and efficiency of the Service Department.
Major Tasks, Responsibilities and Key Accountabilities
Qualifications
Education and Experience
Nature and Scope
Position reports to the Corporate Service Coordination Lead/Manager with accountability to the Service Manager, Bom, and Director of Service.
Environmental Job Requirements
Working environment consists of working at a desk setting using a computer. Occasional walking in shop area, and other areas of the facility are necessary. These areas involve walking on a concrete floor which may have temporary cracks appearing in the floor, causing an uneven walking surface. Comfortable shoes should be worn depending on the work environment. The painting and shop areas can be dusty, noisy, and drafty depending on weather conditions as these areas are well ventilated and open to outside air. Work near moving mechanical parts 10%; Fumes or airborne particles 30%; Toxic or caustic chemicals 10%
Physical Job Requirements
Majority of this position requires sitting at a desk utilizing a computer, monitor, and phone - 40%. Visual fatigue may happen with extended periods of computer use. Walking up and down stairs, on carpet, tile, and concrete areas is necessary in this position - 40%. There is minimal outside exposure in this position, however, depending on employee needs, it may be necessary for the employee to spend time in the shop to answer a question - 10%. Of an 8-hour workday, time would typically be spent doing the following: standing 5%; walking 5%; sitting 80%; using hands 100%; reaching with hands and arms 5%; stooping, kneeling, crouching, or crawling 1%; hearing or talking 100%. In this position, moderate noise is expected, examples include typical business office noise from with computers and printers and exposure to noise from light traffic. Distance/near clear vision is critical. Ability to lift up to 10 lbs.
Job Description
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain an inventory of all duties, responsibilities, and qualifications required of associates assigned to this role, and associates may be asked to assist with other duties. This description supersedes any previous documentation for this role. Management reserves the right to add or change the duties of the position at any time.
About Southern States Material Handling
We are Florida & Central Georgia's source for Material Handling Solutions with 10 branches in Tampa, Lakeland, Winter Haven, Orlando, Ocala, Jacksonville, Columbus, Albany, Macon, and Valdosta, complimented by a full fleet of deployed mobile service technicians. For over 70 years we have been a leading provider of Toyota forklifts. We offer a single source solution for new and used material handling equipment sales and equipment rentals. Additionally, we offer OSHA compliant operator training and forklift parts and maintenance to ensure customers stay productive and profitable. Toyota has been the number-one selling lift truck in the U.S. since 2002.
Southern States Material Handling is proud of our workforce who support and contribute to the company. We seek people committed to excellence with talent, skill, innovation. We offer a competitive salary, comprehensive benefits, and a pleasant and challenging working environment. We are committed to innovation, quality, customer service and talent.
Our Values:
Honesty, Initiative, Teamwork, Competency, and Hardwork
Our Purpose - To help our client customers achieve competitive advantage and improve their profits, safety, and productivity.
Our Vision - To be the most successful and respected material handling equipment distributor in the U.S.
Our Mission - To sustain continuous profitable growth by providing the best customer experien
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$66k-84k (estimate)
04/26/2023
05/29/2024
The job skills required for Service Coordinator include Customer Service, Customer Satisfaction, Coordination, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
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Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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