Position Summary

Essential Duties and Responsibilities

• Plan and monitor the day-to-day running of operations to ensure smooth progress
• Directly oversee field managers and delegate tasks accordingly
• Provide constructive feedback while holding the team accountable
• Liaison between leadership and field managers to make decisions for operational activities and set strategic goals
• Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements as needed.
• Oversee client support processes and organize them to enhance customer satisfaction
• Review KPI’s and other necessary reports
• Manage relationships/agreements with external clients
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Other duties as assigned by COO

Minimum Qualifications

• High school diploma or equivalent; associate or bachelor’s degree a plus.
• Demonstrated experience in a leadership capacity, previous experience in project and vendor management a plus.
• Residential construction background helpful.
• Organized and efficient approach to business, with professional style and communications.
• Proficiency with modern computer systems, software, and applications.
• Reliable vehicle, valid driver’s license, and a clean driving record.

• Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Planning and Organizing/Time Management - Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.
• Problem Solving - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Initiative - Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
• Communication – Conveys information, thoughts, or opinions verbally or in writing effectively; adapts information to audience and individual needs; Listens to others with the intent to understand. Responds appropriately to both written and oral directives in a timely manner.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, concern, and politeness to others; effectively deals with individuals who may be difficult, hostile, or distressed. Relates well to people from varied backgrounds and different situations; is sensitive to the differences of others such as culture, race, and gender.