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1 Customer Care Representative-Hybrid Work Environment! Job in Addison, TX

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Customer Care Representative-Hybrid Work Environment!
Southern Glazer’s Wine and Spirits
$38k-48k (estimate)
Full Time | Wholesale 1 Month Ago
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Southern Glazer’s Wine and Spirits is Hiring a Customer Care Representative-Hybrid Work Environment! Near Addison, TX

$18/hr for the first 6 months, $1/hr for the second 6 months, $0.50 for every subsequent six months!
7am-6pm Monday - Friday
hybrid work schedule - 2 days in-office, 3 days home-office (remote)
30 days in-office for training
Job Responsibilities:
* Navigate customers through the process of submitting an order through the self-service portal
* Answer inquiries regarding customers' accounts
* Keypunch supplier and sample withdrawals
* Electronic imaging
* Research shortage and miss-shipped claims
* Process/enter orders and pick-ups
* Handle calls from customer service queue
* Process winery direct orders
* Scan and index customer credit files into the imaging system
* Add partners, drop partners, self-incorporated accounts and inactive systems.
* Identify outdated, obsolete and duplicate documents from customer files
* Handle all salespersons changes at the beginning of each month
* Research returned mail with an incorrect address and make the necessary corrections
* Handle delivery claims and logs (shortage claims, miss ships, etc.)
* Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
* Perform the job in accordance with company and departmental policies and procedures
* Perform other related duties as assigned
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
Southern Glazer’s offers a competitive compensation package with an hourly pay rate of $18 hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$38k-48k (estimate)

POST DATE

04/13/2024

EXPIRATION DATE

06/12/2024

WEBSITE

southernglazers.com

HEADQUARTERS

MIRAMAR, FL

SIZE

7,500 - 15,000

FOUNDED

2000

CEO

WAYNE E CHAPLIN

REVENUE

$5B - $10B

INDUSTRY

Wholesale

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About Southern Glazer’s Wine and Spirits

No matter which beverages you sell, we're here to help you sell more across the state. As the largest North American distributor, we have the capability to work with anyone from the largest retail operations to the smallest mom and pop shops. And always with an unparalleled dedication to customer service. So what's your pleasure? From the finest wines to the leading spirits brands, we're ready to keep you pouring.

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