Location:
South San Antonio Independent School District

Reports To: Chief Technology Officer
Wage/Hour Status: Exempt
Pay Grade: T1
Department: Technology
Employment Contract: 226 Days
Primary Purpose:
The Computer Technician is under the general direction of the Director of Technology and the direct supervision of the Computer and MD Manager. Will respond to help desk tickets and deliver support to all campuses and departments in the district for all employees and students. The technician will program routine settings on systems including desktops, printers, network devices, servers, mobile devices and software. Use discretion and judgment to organize and perform requested services promptly.
Qualifications:
Education

Associates Degree from a two-year college or technical school in Computer Information Systems or Computer Science (preferred)
A Certification(preferred)
Apple Certified Support Professional - Mac OS X (preferred)
Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the employee

Experience

3 years of computer or related equipment service experience
1 years’ experience working, repairing, and configuring mobile devices (preferred)

Special Knowledge/Skills

Extensive knowledge of Microsoft and Mac OS in regards to installation, configuration and maintenance
Understanding of mechanical, electronic and computer principles as applied to the repair and maintenance of computers and peripherals.
Wireless network (Wi-Fi) setup and troubleshooting experience
Analysis and investigation skills with a structured approach to problem solving
Outstanding customer service skills as well as strong verbal and written communication, strong interpersonal and organizational skills

Major Responsibilities and Duties

Install, configure, and maintain commercially developed operating systems including Novell Netware, OES, MS Windows 7, MS Windows 8, Mac OS X, and associated peripheral hardware to both new workstations on a networked environment
Install, configure and maintain instructional and administrative application software on Microsoft and Mac OS computers and laptops
Support all campuses and departments with all mobile devices such as iPads, iPods, Android, Windows
Provide support to all end users including identifying, researching and resolving technical issues.
Respond to telephone calls, e-mails, and help desk tickets for all related issues
Install approved software releases, system upgrades, and patches and resolve software related problems
Inventory new equipment to assist in minimizing loss
Receive and transport new equipment; pickup and delivery of district equipment for repairs as needed
Interact with district staff and students to resolve issues pertaining to technology
Willing to work before or after normal operating hours to minimize district downtime when an adverse situation occurs.
Maintain a sense of urgency while dealing with multiple tasks and turning around services requests and repairs as quickly as possible.
Perform other IT functions as workflow permits
All other duties as assigned.

Ability To:

Ability to think logically and analytically and concentrate for long periods of time
Comprehend technical concepts and complex applications
Coordinate several projects simultaneously
Work in a dynamic environment where excellent customer service is emphasized
Exercise creativity, persistence and patience in problem resolution
Make concepts understandable to users
Perform responsible administrative duties of an assigned program or function
Interpret, apply and explain rules, regulations, policies and procedures related to the assignment
Troubleshoot, analyze and resolve problems
Edit databases, web pages, and other forms of electronic information
Establish effective working relationships with technical staff and all levels of SSAISD, school sites and district office staff

Establish effective working relationships with technical staff and all levels of SSAISD staff

Supervisory Responsibilities:

None

Working Conditions: Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and technology related test instruments; standard office equipment including personal computers and peripherals and technology related equipment.
Posture: Prolonged sitting; walking, crouching, reaching, regular kneeling/squatting, bending/stooping, pushing/pulling, twisting, climbing, balancing, visual acuity, and/or be mobile, repetitive hand motions
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching. Sensory ability needs-Significant: hearing, near vision, far vision, peripheral vision, color discrimination, depth perception, extended hours of mental focus and concentration.
Lifting: Regular moderate lifting and carrying (up to 40 pounds); occasional heavy lifting and carrying (40 pounds and over)
Environment: Work is performed in an office environment; frequent on-call and after-hours work. Physical Exposure to sustained or frequent cold, heat, and dampness. Frequent district-wide travel to district facilities in personal vehicle. Works with unusual noise levels, low or intense illumination, moving objects, hot conditions, and may work alone for long periods of time.
Mental Demands: Work with frequent interruptions; emotional control under stress. Work with frequent deadlines. Ensures a high level of diplomacy with all district personnel. The employee is occasionally required to drive District vehicles in the performance of assigned tasks. Adapt to new situations and challenges in a calm and directed fashion, as circumstances demand. The employee is required to demonstrate an above average degree of concentration, analyzing and emotional control. Average skills are required in communication, verbal and written, interpretation, understanding, verbal instructions, differentiating, memorizing, reading, coordinating, compiling, computing and instructing.
The Superintendent reserves the right to waive any requirements for any qualified applicant. Not all applicants will be interviewed. Your resume, letter of interest, and other available information will be considered in the screening process.
“AN EQUAL OPPORTUNITY EMPLOYER”
It is the policy of South San Antonio ISD not to discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation or disability in its vocational programs, services or activities as required by Title VI of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; Section 504 of the Rehabilitation Act of 1973, as amended, and SSAISD's board policies DIA, FFH, and FFI