R.K. Hall, LLC

Job Description

JOB TITLE: Ready Mix Dispatcher

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DIVISION: Ready Mix DATE PREPARED: July 2019

SUPERVISOR: Dispatch Manager REVISED:

FLSA: Full Time, Hourly, Non-Exempt

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COMPANY INFORMATION

RK Hall LLC is a leading provider of high quality aggregates, asphalt paving materials and services, and ready-mix concrete in Texas, southern Oklahoma and southwest Arkansas area. The company enjoys a good working relationship with the Departments of Transportation and Municipal agencies of those areas and performs private and commercial contracts as well. This position is for our Rustin Concrete business unit.

SUMMARY

• This is a skilled position that will coordinate the sale, scheduling, and on time delivery of concrete products, while meeting Customer specifications in a cost-effective manner.

REPORTING RELATIONSHIPS

• Dispatcher reports directly to, and is fully accountable to the Dispatch Manager

DUTIES AND RESPONSIBILITIES

• Strives to be a Safety Leader in all aspects of the Job, assists Safety Officer with enforcement of DOT regulations, participates in 5S Program
• Receives and documents complete and accurate order information from Customers. Reviews all orders for errors. Reviews Schedule for any GAPS . Enters realistic and accurate data. Ensures the schedule is up to date so others can rely upon the display for decision making.
• Answers phone, figures concrete, schedules, alters customer orders, and transfers call(s)
• Ensures all COD orders and Stand By Time are collected with both Driver and Plant Manager
• Confirms orders before 10 AM for next day and 1 hour before scheduled delivery time. Contacts Plant Manager in a timely manner with Order confirmation as well as EXACT meeting location
• Probes the customer for information, upcoming orders, and cut off quantities so there are no surprises. Ensure the customer understands all relevant company policies such as will calls, additional products, over amount ordered, delivery fees, freight charges, Stand by Time, towing charges, wash out area, and our driver responsibilities.
• Attains all required information for Order, Check Verification, CC Authorization. Job Sheet, Tax Exemption, and PO
• Assists with Material –AGG Sales
• Adjusts ticket times to keep up with the customers actual unload time, monitors the trucks activity on TRACK IT
• Submits Driver Start / End of Day Times Report

QUALIFICATION REQUIREMENTS

• To perform this job successfully. An individual must be able to have good organizational and planning skills.

The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• The physical requirements are Sixty percent (60%) of the time is spent sitting. Body movements include walking, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, hands and fingers. The sense of being able to see hear and having full power of speech are required.
• Ability to maintain good rapport with Customers. Good verbal communication skills, including probing and persuasion as well as the ability to motivate Drivers and other team members.
• Must be able to comprehend and perform business math calculations. Must be able to use the tools and machines, including computers used in business, must be able to communicate verbally and in writing in English to interact with Customers, employees, vendors, and professionals.
• A fluency in Spanish (preferably in the local dialect) would be considered a significant plus

WORKING CONDITIONS

• Will work primarily in an enclosed office with moderate to high noise levels. Temperatures within the office can vary significantly during the course of the business day. Workdays will be from 8-14 hours per day and will include early mornings, late evenings and some Saturdays.

ESSENTIAL FUNCTIONS

• To carry out the goals, plans, and mission of RK Hall, LLC. as established by the Company.
• To execute the direction of the company as established by the President.
• To ensure that all actions of the company are accomplished in an ethical manner, with the ability to understand the importance of impeccable customer service.

MEASURES OF PERFORMANCE

• Ensures that Customer service, quality of work, and products meet or exceed customer expectations. Maintains cordial and professional customer, vendor, community, and public relations
• Accuracy of orders, on time deliveries, driver utilization , and material per hour

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

May be exposed to extremes of hot or cold weather.

This position requires an employee to lift:

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and extreme heat. The employee frequently works in outside weather conditions and is frequently exposed to fumes or airborne particles and vibration.

The noise level in the work environment is usually moderate to loud.

Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance

401(k) plan