WHO ARE WE?

Come join our dedicated team at South Port Square, a wonderful place to work! South Port Square is a 40-acre campus in Port Charlotte close to Charlotte Harbor and Punta Gorda and is one of Florida’s best kept secrets! You’ll join a team with a strong work ethic, with management and co-workers who want to make a positive impact on our residents’ lives. These extraordinary leaders and role models will help you craft a long, satisfying, and fruitful senior living career at South Port Square. For over 30 years, South Port Square has been addressing the growing needs of the retiring and senior communities. Today, South Port Square is one of twelve retirement communities in Florida managed by Life Care Services (LCS), the nation’s leading developer and manager of senior living communities. We continually strive to create an environment of trust and transparency by helping employees find a sense of purpose in their job and achieve their highest potential while providing hospitality to those who work and live at South Port Square. #clinical

ABOUT THE ROLE:

The Resident Services Coordinator is responsible for building relationships, solving problems, and locating resources for residents transitioning throughout the continuum of care. The Resident Services Coordinator will evaluate residents’ needs and assist them in accessing the available resources needed to ensure a seamless transition between appropriate levels of care offered at the community. The Resident Services Coordinator will also assist residents in facilitating their wellness and healthcare needs while ensuring social integration into the community. Responsible for coordinating the programs designed to meet these needs and to develop future programs. The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions to achieve the optimal level of wellbeing and appropriate level of care. The Resident Services Coordinator will facilitate communication with all key resources and stakeholders.

Here are a few of the daily responsibilities of a Resident Services Coordinator:

• Ensures cross functional departmental support of all post-acute services within the community.
• Ensures residents are in the appropriate levels of care (Independent, Assisted, Memory Care, Respite, Skilled Nursing and Rehab) within the community and are receiving the supportive services needed to obtain optimal levels of health.
• Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs.
• Strives to achieve high levels of resident satisfaction.
• Coordinates and/or attends relative community meetings related to resident transitions/ status updates, including but not limited to: Interdisciplinary Team Level of Care Meeting, Daily Health Center Stand Up Meeting, Care Coordination Meeting, Weekly Risk Meeting, Independent Living Resident Health Committee, Support Groups, and Director’s Meetings
• Maintains awareness and promotes all internal services to promote resident retention.
• Coordinates new resident orientation.
• Encourages resident participation in community programs.
• Encourages resident participation and engagement in social events.
• Continuous evaluation of the physical, emotional and/or social needs of residents within community.
• Serves as resident liaison, including coordinating assessments, offering consultations and providing assistance with coordination of both internal and external resources.
• Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care.
• Coordinates communication with physicians, families, and appropriate staff regarding resident’s status.
• Oversees admission/discharge to/from other healthcare provider agencies (i.e., hospital, LTAC, Psychiatric hospital, inpatient hospice, etc.) ensuring a plan of care is in place for all anticipated needs.
• Assists in achieving recovery goals and development of discharge plan of care.
• Reviews initial resident assessment, ensuring that appropriate level of care and services are in place.
• Coordinates services with other departments and/or external resources and involves other departments in programming as applicable.
• Collaborates with health center staff to coordinate residents’ short–term and long-term health center stays, including admissions, discharges and supportive services
• Assists the residents with understanding of their specific health plan benefits.
• Maintains records appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all residents’ information contained therein.
• Develops and maintains listing of internal and external available health related resources. Evaluates these resources to ensure alignment with community/resident needs. Maintains viable relationships with all resources.
• Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation.
• Connects residents to Chronic Care Management and Transitional Care programs and services.
• Plans and coordinates health education and support groups for residents, family and/or staff.
• Networks, plans, coordinates and contracts with qualified educators, instructors, and health professionals to provide health and wellness program components.
• Remains available and actively engages in support of global community needs.
• Adheres to Community philosophical and branded programs.
• Meets with prospective residents and performs the Memory Health Assessment per assessment guidelines.
• Facilitates laboratory testing for independent living residents and sends reports to prescribing physicians.

Here are a few of the qualifications we need you to have:

• Graduate of an accredited school of nursing with a current RN license in the state of Florida or bachelor’s degree in social work preferred.
• Three to five years of experience working in long-term care, post-acute care or other health care setting is preferable.
• Three to five years of organizational or management experience with an interdisciplinary approach to care.
• Strong interpersonal skills including the ability to motivate and encourage residents to achieve maximum independence and quality of life.
• Ability to problem-solve, make ethical recommendations, and define appropriate boundaries.
• Excellent verbal and written communication skills for groups and individuals of different populations including persons with disabilities.
• Effective organizational skills including delegation, managing multiple priorities, time management and problem-solving.

What We Offer:

• Work today, get paid tomorrow with DailyPay! South Port Square now offers DailyPay - a program that allows employees to access their earned income on demand, as it's earned.
• Benefits for full and part-time staff, including health, dental, vision, 401K and more!
• Fun, caring, inclusive work environment!

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu, and COVID-19 vaccine status. 

Full-Time

Salary: From $25.00 per hour

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer