Who We Are

South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From asset management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.

When you join South Oxford Management, you become part of a team, where you’re encouraged to learn, share ideas, and participate in team building and charitable activities.

How You Will Contribute

As a Resident Service Coordinator, you will orchestrate people, funding, and material to accomplish the goals of our communities. You will be dedicated to meeting the expectations of our shareholders and residents. You will establish and maintain impactful relationships with our customers while managing the priorities on site.

Things You Will Do

• Assist the team with all resident interactions related to maintenance and service requests.
• Foster an ongoing positive relationship with residents and deliver unsurpassed service to achieve resident retention goals.
• Enhance the living environment of the community through resident outreach, creative activities.
• Technical familiarity with different Social Meadia platforms
• Content creation strategy for the social media, promoting community and resident engagement strategies
• Organize and assist with vendor relations and scheduling and supply inventory management pertiaing to maintenance, and resident services
• Ensure timely production of quality rent ready units to include walking units to ensure rent ready status meets our standards
• Manage 3^rd party vendors to define scope of work and conduct periodic quality control inspections
• Key Management
• Assist with notice to vacate walk through for punch items as it relates to move out inspections
• Respond and resolve escalated resident service issues as well as track and follow up on service and move in satisfaction.
• Collaborate with the team to identify and implement strategies to improve the quality of service.
• Assist with filing ePremium claims
• Promote community's rentable items and amenities to generate additional revenue and contribute to the income goals.
• Conduct routine site inspections to ensure that the physical aspects of the community meet established standards and implements corrective measures as necessary.

Things You Will Need

• Multi-family and/or hospitality operations experience
• Experience working on apartment communities consisting of 300 units or more
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• Willing to work flexible schedule including weekends and holidays
• Knowledge of Yardi and other industry software preferred
• Must be able to walk the property which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies
• Stand for extended periods of time
• May be required to lift to 25 pounds without assistance
• Skills:
  • Strong written and verbal communication skills
  • Computer literate and proficient in Microsoft Office applications (i.e. Word, EXCEL, Outlook, etc.).
  • Tech savvy - able to learn/work with property management applications
  • Able to multitask and meet deadlines in a timely manner

What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match Immediate Vesting
• Paid Holidays and Time Off (3 weeks)
• Rent Discount (30%)
• Tuition Reimbursement($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.

South Oxford Management LLC is committed to providing a work place that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.