SUMMARY

Oversee shelter operations during working hours while maintaining a safe and secure environment.

PRIMARY RESPONSIBILITIES

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate trainings.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Minimum 2 years sobriety
• CPR and First Aid Certified
• Demonstrated sensitivity to the needs of the low income.
• Excellent interpersonal skills
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain trainings as assigned.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Program Director. 
• Direct reports of this position are none.

PHYSICAL REQUIREMENTS

• Ability to lift 50 lbs. or more.
• Ability to ascend and descend stairs.

WORKING CONDITIONS

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.