SUMMARY 

Provide administrative and client support for the Behavioral Healthcare’s outpatient clinic in Framingham and Marlborough. Assist Office Manager in managing administrative training and coverage. Act as client liaison in addressing and/or resolving client billing and service issues. Greet and check-in clients and perform administrative duties as necessary. Provides support to the Medical team. 

PRIMARY RESPONSIBILITIES

• Greet clients, answer phones, collect and process client information, forms and payments, make changes to demographic or insurance information as needed, and schedule new appointments.
• Inform staff of client arrival and non-payment issues.
• Responsible for the 1^st Offender, 2^nd Offender and all court order evaluation scheduling and reporting 
• Work with Billing Staff to address client financial issues as needed. 
• Process medical records release request.
• Fax, copy and file as needed
• Assist clinical staff with administrative needs 
• Assist in the training of new hires.
• Provide back up support to Senior Office Manager when needed.
• Support the Medical team as needed
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Prior experience in a medical reception or administrative capacity preferred
• Friendly demeanor, solid organizational skills
• Attention to detail.
• Work well as member of team
• Computer skills including working knowledge of Word and Excel
• Strong customer service skills including verbal communication skills
• Strong understanding of client billing and clinic EHR system (Care Logic)
• Bilingual Required (English and Spanish)
• Trilingual Preferred (English, Spanish and Portuguese)
• Dress Code: Business casual.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Framingham Office Manger
• Indirectly reports to Operations Manager
• Direct reports of this position are none.

WORKING CONDITIONS

Hours may vary and night coverage is required. As part of the responsibilities of this position, the SBH Administrative Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

 We are an equal opportunity employer committed to diversity in the workplace.