• Direct Support: Provides direct support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development, personal care, housekeeping, recreational activities, transportation, community orientation, shopping, financial management, citizenship, and other activities of daily living.
• Records: Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
• Management of Individuals’ Assets: Assists with money management, as assigned, and assures the safety of individual’s funds and property.
• Relationships: Maintains healthy and professional relationships with individuals, friends, families, guardians, and case managers; greets family members and other visitors; implements Network Customer Service Standards.
• Reporting: Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral, and other incidents in accordance with Network policy and external requirements.
• Rights: Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.

• Training: Attends orientation and ongoing training as directed; participates in monthly staff meetings.
• Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until a replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of an emergency.
• Teamwork: Works together with others, values others' contributions; is courteous; communicates openly; listens; and shows respect to others.
• Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety-related training or activities.

• Appointments: May accompany individuals to medical appointments; relay orders and information to and from medical providers as required.
• Medications: If assigned, accurately administers and documents delivery of medications and treatments; promptly reports administration errors; maintains appropriate security of controlled medications and other medications and supplies.
• General Health Care: Monitors individual’s health; documents health concerns; communicates with nurse or supervisor as appropriate; calls 911 in the event of an emergency; follows individual health care directives.
• Medical Supplies and Equipment: Correctly follows procedures in utilizing medical equipment; reports malfunction or disrepair.
• Dietary planning: Prepares or supports individuals to prepare food in accordance with planned menus and individual choice; knows special diets and prepares individual meals accordingly; monitors mealtime and correctly implements any dining plans.

• Vehicles: May transport individuals into the community; drives safely and according to local laws; assures proper use of safety equipment including seat belts, lifts, and wheelchair ties; reports accidents to appropriate authorities immediately; reports accidents and safety concerns immediately to supervisor or maintenance personnel.
• Housekeeping: Performs daily and seasonal housekeeping as directed; maintains neat, clean, and safe environment; reports hazards or safety concerns.
• Maintenance and Repair: Monitors environmental safety and may make minor repairs, change light bulbs, etc.; may perform yard maintenance including keeping walkways safe and snow removal; reports equipment or facilities requiring repairs to supervisor or maintenance personnel as required.
• Safety: Checks water temperature as required when assisting with bathing; participates in safety drills and protects persons being served in the event of an emergency.

• Performs other related duties and activities as required.

Job Summary