You haven't searched anything yet.
Title: Vice President, Customer ServicesDepartment: Customer ServicesJob Location: Washington, DC (Hybrid)Reports To: SVP, OperationsSupervisory Role: YesFLSA Status: Exempt
Position Summary:
The Vice President of Customer Services will be responsible for overseeing all activities related to the company’s customer services department. The VP, Customer Services role manages and oversees all the day-to-day operations of four teams: Support Agents, Research & QA, Account Management & LODs, and Client Resolutions. Working closely with company leadership, other departments and reporting to the SVP of Operations, the VP of Customer Services responsibilities also include but not limited to providing top notch and best in class service to our customers, responding to issues, collaborating with internal and external partners, cultivating relationships that support the broader SoundExchange organization, and responding to inquiries via phone and email is essential.
Essential Functions:
Required Knowledge, Skills, Abilities (KSAs):
Required Education, Certifications/ Licenses, Related Experience:
ADA Specifications:
Travel Requirements:
Full Time
Specialty Trade in Construction
$191k-252k (estimate)
05/12/2024
07/11/2024
soundexchange.com
ROSEVILLE, MN
200 - 500
2003
Private
ERIC BUEGLER
$50M - $200M
Specialty Trade in Construction
SoundExchange is a nonprofit organization that collects and distributes digital performance royalties to featured artists and copyright holders.