Operations/Service Administrative Assistant

Sound Incorporated is looking for a friendly customer service minded Operations/Service Admin Assistant to join our team. This position is responsible for daily scheduling of Union Technicians, communication with team members including Project Managers, contacting customers for scheduling, accurate data entry into our dispatch systems, all while maintaining a customer-focused attitude. The ideal candidate must be able to work independently in a fast-paced and schedule driven environment. Critical thinking skills as well as problem solving and multitasking are key requirements. Previous work in a dispatch environment is highly desirable.

Responsibilities:

· Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction

· Schedule technicians

· Coordinate deliveries to technicians as needed

. Willing to think outside the box to ensure the best possible customer experience

Qualifications:

· 2-3 years of customer service experience required

· Excellent communication skills are required

· Self-managed in a fast-paced environment

· Detail oriented

· Courteous

· Friendly and outgoing personality

· Speak clearly and intelligently

· Excellent phone and email etiquette required

· Ability to deal with stress calmly

· High school diploma or equivalent

· Experience with Office 365

· Ability to use Windows 10

We Offer:

· Set schedule Monday-Friday

· Health Benefits: Blue Cross/Blue Shield PPO, HMO and Dental

· Fun team environment

· 401K retirement plan with discretionary company match

· Paid Time Off including vacation and holidays

Sound Incorporated is an equal opportunity workplace and an affirmative action employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person