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Member service representative
$37k-45k (estimate)
Full Time | Banking 0 Months Ago
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Sound Credit Union is Hiring a Member service representative Near Olympia, WA

Job Details

Level

Entry

Job Location

OlympiaWA - Olympia, WA

Position Type

Part Time

Education Level

High School Diploma or equivalent.

Salary Range

$20.00 - $25.00 Hourly

Travel Percentage

None

Job Category

Business Development

Description

Sound is looking for...

A Part-Time Member Service Representative (Teller) for our Olympia location. If you love a customer-facing role and have experience in retail, as a barista, or a similar role - Sound Credit Union may be the perfect next step in your career! This is a great opportunity to get your foot in the door to the financial industry and your cash handling, sales, and customer service skills will help you be successful in this role.

At Sound you will experience...

Our purpose which is " to stand with you through all waves of life ". Every day, our employees help us to live this purpose.

We believe in empowering our employees to do the right thing.

  • A diverse workforce with an inclusive and supportive environment.
  • Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
  • Teams that are living out the credit union philosophy of "people helping people".
  • Fellow employees who are dependable, genuine, inclusive, and resourceful.
  • Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture.

Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being S upportive, O pen, U nified, i N clusive, and by D oing the right thing.

Learn more about our company culture here!

As a Part-Time Member Service Representative you will...

  • Work with members to complete transactions (ex...deposits, withdrawals, loan payments, and transfers)
  • Help advise members on products and services that may be beneficial to their current situation
  • Count, receive, and distribute cash

In this role, you will get to provide guidance and help our members meet their financial goals. The manager is approachable and promotes a learning environment that focuses on coaching and empowering employees.

If you enjoy learning new things and building relationships with new people, this position may be a good fit for you.

Qualifications

Our ideal candidate will bring to the team...

  • 1 year of customer service experience
  • 1 year cash handling experience
  • High School Diploma or equivalent
  • Must be bondable.
  • This position requires physical, in-person, face-to-face interaction.

In addition :

  • Must be bondable
  • Employer sponsorship to secure or maintain employment authorization not available

As a part-time team member of Sound, you will receive...

  • These benefits in support of a true work / life balance :
  • Full medical and vision for the employee yourself with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Free and / or discounted banking services with Sound
  • 60 hours of Paid Time Off (PTO) each year
  • 10 paid federal holidays every year
  • Gym / lifestyle reimbursement
  • Employee bonus program
  • ORCA pass
  • Incentives available for multilingual speakers

Your compensation :

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role.

This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time.

Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum : $20.00

Midpoint : $22.50

Maximum : $25.00

Your hours :

An in-person schedule Monday - Friday from 9 : 00am - 5 : 30pm and Saturday's from 9 : 00am - 1 : 00pm.

This part-time position is 30-35 hours a week with varying hours from above.

In your in-person role you will be engaging with members on a day-to-day basis as the face of Sound Credit Union! Your active participation with coworkers and managers is an essential part of your impactful work.

About Sound Credit Union...

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region.

At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at : www.soundcu.com .

The future is in our hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Last updated : 2024-04-25

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$37k-45k (estimate)

POST DATE

05/01/2023

EXPIRATION DATE

05/09/2024

WEBSITE

soundcu.com

HEADQUARTERS

BONNEY LAKE, WA

SIZE

200 - 500

FOUNDED

1940

REVENUE

$50M - $200M

INDUSTRY

Banking

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About Sound Credit Union

Sound provides authentic and trusted financial support and services with full-service branches around the Puget Sound. A Northwest original since 1940, were one of Washington States largest credit unions, driven by the purpose of standing with members, employees and the community through all waves of life. If you're passionate about helping people with real-life needs, youve come to the right place. Sound Credit Union offers competitive wages, generous benefits, and a great workplace environment. We look for team members who interact with people in a caring manner, have a can-do approach, look... for ways to say yes, and who would never say thats not my job. If you believe customer service is not a department, but rather an attitude, we invite you to apply. More
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If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

12/18/2021: Huntsville, AL

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/31/2021: Gastonia, NC

They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.

01/09/2022: Knoxville, TN

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

02/06/2022: Seattle, WA

The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

03/03/2022: Idaho Falls, ID

Building member relationships through quality service experiences.

01/04/2022: Colorado Springs, CO

Process service requests and create authorizations to communicate transportation details to partners.

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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

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Provided great member service that reflected on repeat and referral members.

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