Overview

Summary

The Travel Coordinator I completes travel support tasks within the area of Operations Management for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Responsibilities

ESSENTIAL JOB DUTIES

• Performs assigned tasks as part of the Travel sub-process in support of Operations and the Order-to-Fulfill (O2F) process
• Receives, processes and fulfills travel support requests from Operations
• Coordinates and completes domestic travel arrangements for interpreters supporting the program; includes airline reservations, hotel accommodations, car rentals, trains, and other ground transportation services at the lowest possible price, utilizing all applicable discount programs
• Finalizes itineraries and generates all travel documents in accordance with corporate travel guidelines, traveler preferences and other requirements
• Maintains and updates travel files and log, follows up and tracks each travel record until departure in order to meet operational requirements
• Possesses and maintains knowledge of airline rules and regulations, tariffs, and fare requirements, as well as the ability to accurately apply this information to the processing of all travel arrangements
• Stays abreast of technology and industry trends and updates, including but not limited to use of the intranet resources and tools provided by vendor travel management organizations
• Maintains traveler profiles in contracted travel management systems; ensures appropriate profile information is used when booking travel requests

• Communicates with multiple internal (program, corporate) and external (interpreters, travel management organizations) stakeholders to identify requirements and resources
• Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines

• Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
• Performs other duties as assigned by the Travel Supervisor and/or Operations Manager

Qualifications

Minimum Requirements

• Spanish speaker preferred with excellent communication and interpersonal skills
• Flexibility and ability to multi-task and meet deadlines in a dynamic, fast-paced work environment
• Must be able to take direction, work well with others and contribute positively to a team environment

Preferred Qualifications

Desired Skills

• Minimum of two years’ of experience as a Travel Consultant, Agent or Coordinator
• Strong working knowledge of all aspects of ticketing transactions, rerouting and exchange processes
• Must be detail-oriented and possess effective organization, problem-solving and time-management skills

Working Conditions

Work Environment

• Normal office working conditions
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs.