Overview

SOSi is actively seeking a Program Director to support our customer’s mission and provide overall management and supervision for the provision of care and services at Overflow Emergency Overnight Shelter sites in Massachusetts.

Responsibilities

• Serve as the liaison between the Overflow Emergency Overnight Shelter (OEOS) site(s) and the customer.
• Promptly escalate operational barriers to the customer and keep the customer apprised of the resolution of such barriers.
• Provide overall management and oversight of the programmatic, administrative, financial, and operational systems related to standing up, operating, and providing services for the OEOS site(s).
• Provide regular and timely reports to the customer regarding operations, services, and finances
• Establish a respective and supportive workplace environment.

• Provide program-wide oversight of all inputs, outputs and outcomes associated with program performance.
• Oversee daily performance ensuring program requirements are met in accordance with the contract statement of work (SOW) at best value (Performance, Quality, Cost).
• Communicate directly with customer operational and program leads as required to maintain a good, effective working customer relationship.
• Hold operational meetings as required to discuss operations and support personnel performance in order to identify program deficiencies and propose potential solutions.
• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes, and organizational departments.
• Assist with the development of systems, processes and tools to enhance program performance.
• Maintain communication with program support staff setting program goals and objectives by assisting the various supporting teams to establish operational policies and procedures to enhance program operations.

• Other duties as assigned.

Qualifications

• Must be authorized to work in the U.S.
• Bachelor’s degree or equivalent in social work or equivalent degree in education, psychology, sociology, or other relevant degree.
• Must have at least 2 years of experience in program management in a director-level position.
• Must pass a drug test, motor vehicle record check and a background check, after accepting a conditional offer of employment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• Experience and/or training in Massachusetts-operated shelters is preferred but not required.
• Experience working with immigrant populations is preferred but not required.

Working Conditions

• Work in a fast-paced environment and remain emotionally controlled.
• Willing to work evenings, weekends, and holidays as needed.
• Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions.
• Travel throughout the U.S. as needed.