Overview

**This position is contingent upon contract award**

SOSi is actively seeking a Case Manager (Spanish Bilingual) to join us in supporting our customer’s mission in Greensboro, NC. The Case Manager ensures quality case management services are provided to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures.

Responsibilities

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Oversee the reunification process of the ORR population.
• Coordinate case management and the safe and timely release of the children.
• Engage and involve children and their sponsors in the reunification process.
• Document progress that families and sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Determine all options available for youth within the required time frame.
• Screen calls prior to facilitating communication with minors to ensure child safety.
• Coordinate fingerprint appointments for sponsors.
• Implement safety protocols including evacuating children and other staff in case of an emergency.
• Ensure the follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
• Ensure confidentiality in all program operations and service population.
• Possess intermediate level of proficiency with Microsoft Office products.
• Excellent interpersonal and communication skills.
• Ability to always maintain professionalism.
• Prioritize and organize responsibilities and duties efficiently.
• Work expertly either independently or as a member of a multi-disciplinary team.
• Uphold professional and ethical standards of conduct outlined in the employee handbook.
• Other duties as assigned.

Qualifications

• Must be authorized to work in the U.S.
• Bachelor’s Degree in behavioral sciences, human services, or social service fields.
• Minimum of one (1) year of experience working with child welfare standards or case management, best practices, or quality assurance or compliance.
• Spanish-English bilingual (listening, speaking, writing, reading).
• Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment.

Preferred Qualifications

• Experience and/or training in ORR operated shelters is preferred but not required.
• Experience working with immigrant populations and child welfare is preferred but not required.

Working Conditions

• Work in a fast-paced environment and remain emotionally controlled.
• Willing to work evenings, weekends, and holidays as needed.
• Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions.
• Travel throughout the U.S. as needed.