Position Role / Tile : IT Customer Service Representative

Location : 3015 16th St SW #20, Minot, ND 58703

US Citizenship required? No

Is this an onsite role? Yes-100%

Is a drug screen required (If yes, how many panels?) :

Covid Vaccination : No

Responsibilities :

Valid Driving License needed

Responsibilities :

Field Services - Deskside

Relevant Experience 5 Years

Job Requirements / Key Responsibilities

• Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ( IMACs )
• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
• Company Hardware and software maintenance and support
• Workplace (Laptops, Desktops, and iOS) device optimization and configuration
• Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.

Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.

• Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
• Contractor shall perform the desktop services in a manner that minimizes interruptions to Company’s daily operations.
• Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

• Desktops & laptops
• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
• Printer queue and break / fix coordination
• iOS devices
• Android devices, where applicable for Mobile Device Management

The supported software is listed below :

Enterprise software part of Company’s standard workplace image (desktop and laptop)

Provides meeting support and assistance with the use of AV hardware.

Set up and install A / V equipment such as projectors, TV’s, speakers, microphones, and cameras.

Maintains functionality of A / V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces

user-serviceable parts on A / V equipment.

Last updated : 2024-04-29