Description

Position Summary : Assist with the planning and management of work flow, and supervision of performance of Housekeeping staff.

Duties :

• Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance
• Provide training and coaching regarding attendance, performance and behavior standards
• Supervise employees regarding work requirements and adherence to work schedules, policies and procedures
• Assist with computer room status updates
• Support employees with supplies and additional help as needed
• Assist with employee conflicts and / or concerns, and report to Manager
• Assist with completion of appropriate attendance and performance documentation and provide to Manager
• Inspect all areas of hotel to ensure employees are meeting cleanliness standards
• Remove from rooms, and properly dispose of any items containing alcohol
• Communicate with other hotel employees and managers as needed to meet guest’s needs and maintain smooth operation of hotel functions
• Participate in department and hotel meetings
• Assist with all housekeeping related duties as needed
• Operate company vehicle
• Observe health and safety precautions required to protect people, and hotel and guest property
• Report damage, theft, and found articles to management
• All other duties as assigned

Position Requirements

Education, Knowledge and Skills :

• 2 years housekeeping experience preferred
• 1 year inspecting experience required
• Supervisory experience preferred
• Valid Alaska driver’s license
• Driving record sufficient to meet company insurance standards
• Working knowledge of Microsoft Word, Excel and Outlook preferred
• Strong customer service skills and knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
• Strong oral communication skills, to include effectively, positively and professionally conveying information with others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Able to complete tasks in a timely manner
• Able to work effectively both independently and as part of a team
• Able to lift and carry up to 30 lbs., including up and down stairs
• Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, standing, walking, bending, squatting, stooping, twisting, kneeling, reaching, tugging, pushing, pulling, lifting, carrying, and climbing and descending stairs;
• to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard;

to verbally communicate to exchange information; to see and hear within a reasonable range for a hotel / resort and office environment with or without correction.

Work Values :

• Problem Solving analyzing information and evaluating results to choose and implement the best solution
• Service Orientation actively looking for ways to help people
• Concern for Others being sensitive to others’ needs and feelings, and being understanding and helpful
• Tolerance accepting criticism, and dealing calmly and effectively with high stress situations
• Dependability being reliable, responsible, and dependable, and fulfilling obligations
• Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
• Attention to Detail being careful about detail and thorough in completing tasks
• Integrity being honest and ethical
• Confidentiality maintaining strict privacy of information, documents, etc.

Last updated : 2024-04-22