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You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Customer Support Specialist (ONSITE)
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Full Time
Business Services
$42k-53k (estimate)
03/20/2024
05/19/2024
sonova.com
AURORA, IL
3,000 - 7,500
1947
<$5M
Business Services
Over 20% of the worlds adult population is affected by hearing loss. At Sonova, we consider this number to be too high, and envision a world where everyone enjoys the delight of hearing and therefore lives a life without limitations. Since the foundation of our company in 1947, we have been on a mission to become the recognized innovation leader in the global hearing care market. We are committed to offering the most comprehensive solutions from hearing aids to cochlear implants to wireless communication solutions to treat all forms of hearing loss and improve quality of life, as well as mas...ter the most challenging hearing situations. Our brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova cover the entire hearing spectrum. With a presence in over 100 countries and a workforce of over 14,000 dedicated employees, we leverage our global infrastructure and local roots. We aim for a work environment and culture that fosters a good balance of family and work life for both men and women. We are therefore pleased that 39% of our management positions are filled by women and that 63.5% of our employees are female. Furthermore, 45% of our employees belong to Generation Y (born between 1979 and 1994). By supporting the Hear the World Foundation, Sonova pursues its vision of a world where everyone enjoys the delight of hearing and therefore lives a life without limitations. For more information please visit www.sonova.com and www.hear-the-world.com or contact us via hr@sonova.com.
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The job skills required for Customer Support Specialist (ONSITE) include Customer Service, Products and Services, Billing, Customer Support, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (ONSITE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (ONSITE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (ONSITE) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (ONSITE), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (ONSITE). You can explore the career advancement for a Customer Support Specialist (ONSITE) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.