Overview

The Front Office Receptionist serves as initial contact for all visitors in the clinic. They perform general practice management duties including scheduling of patients, obtaining authorizations and assisting with billing. Assists with escorting patients to exam rooms and other departments as needed, responsible for cash reconciliation, and inputs statistical data.

Responsibilities

Registering patients through the clinic's EHR system. Schedules patient visits according to visit type.

Answers incoming phone calls and assists patients with scheduling appointments. Assists patients with medication refill requests, insurance authorizations and patient-to-provider messaging. Checks voicemail messages as needed.

Prepares charts for upcoming visits. Collects information from outside healthcare providers and diagnostic centers as needed and distributes to providers and support staff. 

Processes all daily "Time of Service" monies and makes sure all payments received are accounted for and submitted to accounting per established workflow.

Assists patients, pharmacies and diagnostic centers by providing and verifying order information and documentation for prescriptions and diagnostic services as requested. 

Processes all Request for Authorization documentation and medical record requests. Communicates with patients regarding status of these requests and advises them accordingly. 

 Verifies all necessary forms are accumulated from insurance carriers.

Prepares monthly productivity reports and distributes them to accounting and hospital management.

Participates in monthly staff meetings

Qualifications

Education: High School Diploma or equivalent.

Experience: A minimum of one year experience in a healthcare setting specializing in primary care is preferred, but not required.

License or Certificatin: N/A

Required Skills or Knowledge: Excellent written and verbal communication skills, strong interpersonal skills, excellent organizations skills; able to coordinate multiple tasks simultaneously and manage priorities and workflow, flexibility and willingness to work within a changing schedule, proficiency in Microsoft Office, knowledge of medical terminology a plus, professional appearance and demeanor, must be bilingual in Spanish.

Compensation

Minimum:

Maximum: