Sono Bello is now seeking a Full Time Patient Experience Specialist (Front Office) for our Orlando location. The Patient Experience Specialist is responsible for delivering excellent patient care first and foremost, running an efficient and professional front office, processing payments and other customer paperwork, assuring professional communication between staff and patients, and fostering a spirit of teamwork.

Who We Are:

In just over a decade, Sono Bello has grown into an industry leader in cosmetic surgery, specializing in laser assisted liposuction. We have performed over 250,000 procedures and today have 60 locations and more than 120 board certified surgeons across the country. Our cutting edge technology, specialization and experience allow us to deliver life changing results as well as an amazing patient experience. As a leader in our industry we are seeking high caliber talent to join our team and help build Sono Bello into the household name for body transformation and help push our success to the next level.

We offer competitive pay, a full suite of benefits and a challenging and rewarding work environment.

• No work on Holidays or late night shifts to encourage a work/life balance
• Work in 'happy medicine'; treating patients who are excited about improving their lives
• Competitive pay and benefits

Key Responsibilities

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Billing
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Qualifications/Skills

• Must be familiar with MS Office, including Excel and the ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to problem solve
• High School Diploma or general education degree (GED); or
• One year related customer service experience or training preferably in a medical office
• Equivalent combination of education and experience
• BLS Certification
• Some Saturday availability is required

Physical Demands: The physical demands described here are representative of those that must be met by a Patient Experience Specialist with Sono Bello. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role requires using the telephone, computer and other related instruments or devices while communicating with patients, caregivers, physicians and staff
• Specific vision and hearing abilities required by this job include both vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Compensation/Benefits

• Pay Based on Experience
• Generous Benefits Package including Medical, Dental, Vision, Life Insurance, PTO and paid holidays

SonoBello is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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