Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Position Summary:

The Network Operations Center Technician (NOC Tech) is responsible for working with internal and external suppliers to achieve timely fulfilment of customer orders. They are expected to provide internal and external customer service through both phone and ticket support.

Position Type/Expected Hours of Work:

NOC Tech is a full-time (40 hours per week), non-exempt/hourly position. Office hour range is Monday through Saturday 8am-6pm. Occasional evening and weekend work may be required as job duties demand. On-call rotation participation is expected.

Travel: Travel is not typical for this position.

Supervisory Responsibilities:

NOC Tech position does not have supervisory responsibilities.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Smart, dedicated, and strong desire to learn
• Knowledge of computers and simple networking
• Proven Customer Service experience
• Exceptional problem-solving and organization skills
• Ability to prioritize and work within tight deadlines
• Ability to work independently and as part of a team
• Self-motivated and strong work ethic
• Excellent language skills, both written and verbal 
• Ability to listen and verbally communicate over the phone
• Ability to operate a computer

Essential Duties and Responsibilities:

• Provisioning and turn-up of new dedicated customer circuits
• Troubleshooting and diagnosis of circuit problems
• Answer calls to the call center in a timely fashion
• Work with local carriers to resolve problems expediently
• Maintain excellent customer relations
• Accurately document processes and work performed
• Participation in customer support, on-call after hours, rotation is required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This team represents a diverse group of products and services, therefore we are tasked with reacting too many situations simultaneously, and the pace is very fast and requires multitasking on a daily basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay Scale:

Starting Rate: $18-$20/hr

Benefits and Perks:

• Medical Dental Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities