Job Description Summary

Job Description

Job Description

Special Qualifications, Education or Licenses:

• High School Diploma or equivalent
• Food Handler Certificate required
• TABC required
• Minimum one year of experience as a cashier, prior experience in customer service preferred
• Must speak, read, and understand English fluently and clearly

Essential Elements:

• Ability to lift and move approximately 15 pounds, including setting and storing in overhead areas
• Ability to carry out all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats)
• Ability to bend, squat, kneel, climb, and reach daily
• Ability to effectively utilize point of sale equipment
• Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills, (for example: answering phones, using calculators, etc.)
• Ability to work in extreme temperature
• Ability to communicate clearly and effectively with guests regarding menu items, (including beverages, delivery times, etc.)
• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the hotel
• Ability to perform basic arithmetic, including the use of percentages.
• Ability to read and write effectively
• Ability to read or understand diagrams and count
• Ability to sustain direct contact with the public; must establish a high degree of customer service and a high volume of interaction with guests and staff

Service Responsibilities:

• Upselling and suggestive selling techniques
• Present a positive image of PJ's and Royal Sonesta Houston guests
• Be affable and accommodating when serving guests and offer excellent customer service
• Be aware of PJ's service objectives and work to fulfill those
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
• Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs

Product Knowledge and Quality:

• Accurately prepare and serve beverages and food products
• Command an understanding of our products and use this knowledge to answer customers' questions and to educate the customer about our products
• Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to counter serving operations
• Assist on-the-job training of new employees
• Assist retail customers by offering information and suggestions as well as help in selecting purchases

Presentation of the Store:

• Brew beverages to ensure that customers always receive fresh products, quickly served
• Replenish the pastry case in an attractive manner and store all back stock of food to ensure freshness
• Throughout a shift, be aware of on-hand levels of pastry, coffee, tea, and needs such as keeping condiment stand stocked, and general cleanliness of the store
• Maintain a clean counter area for sanitary and safety reasons and present a pleasing work area to guests.
• Execute the indoor and outdoor cleaning responsibilities as assigned by the manager
• Ensure the quality of the brewed beverages by regularly cleaning brewing equipment
• Restock all food products, serving supplies, condiments, and paper products
• Follow proper opening, closing, and shift-change procedures

Ideas and Information Responsibilities:

• Alert management to operational needs, equipment failure, and necessary improvements that are needed
• Be informed of store issues and command an understanding of the services offered by the company
• Assist in the organization and physical improvement of the store
• Enforce and abide by company policies, procedures, and safety rules15.00

Additional Job Information/Anticipated

Pay Range

15.00

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.