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Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for Front Desk Agents for the Sonesta ES Suites Dallas Central Expressway in Dallas, TX.
Why Work With Us?
· It’s a fun company to work for!
· We recognize efforts and reward results
· Great benefits package, including 401K
· Promotional opportunities with a growing company
Requirements:
· Must have Opera Cloud experience
· Be able to manage time effectively, complete required tasks on time
· Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
· Worked with Opera Cloud
· High School diploma or equivalent required
· Stable work history required
Mental requirements:
· Strong understand of Microsoft Office products (Excel, Word, Outlook)
· Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
· Must be able to convey information and ideas clearly
· Must maintain composure and objectivity under pressure
· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Duties and Functions:
1. Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5. Cancel room reservations according to procedures.
6. Walk customers in a professional and courteous manner according to procedures.
7. Inventory guest room keys according to policy and request re-keying as necessary.
8. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
9. All other duties assigned by General Manager.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
$28k-36k (estimate)
03/05/2024
04/24/2024
The job skills required for Front Desk Agent include Customer Service, Cash Handling, Problem Solving, Microsoft Office, Futures, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.