***This role is located at the company's headquarters in Hartford, CT, and operates in a semi-virtual environment.

SUMMARY OF RESPONSIBILITY:

Assist in the design and management of Microsoft solutions to meet business objectives and technical requirements. Work with management to maintain the security of SoNE data. Act as level II helpdesk to ensure SoNE staff maintains work productivity and efficiency.

ESSENTIAL FUNCTIONS:

• Work closely with manager to design, deploy, maintain, and troubleshoot our Microsoft Azure infrastructure.
• Deploy and maintain endpoints by using Microsoft Endpoint Manager and Patch Management software.
• Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues.
• Explore ways to monitor and increase our security footprint by using tools such as Microsoft 365 Defender and Mobile Device Management.
• Assist with the migration on-premise infrastructure (fileshares and SQL data) to Microsoft 365 environment as designed.
• Managing onboarding and offboarding of new employees.

Other Functions:

• Performs other duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

• Minimum Certified Azure Administrator Required.
• Certified Identity and Access Administrator Associate desired.
• Minimum 3 years’ experience with Microsoft Azure and Mobile Device Management.
• 5 years’ experience supporting Windows devices in a hybrid environment.
• Up to date knowledge of the Microsoft 365 ecosystem.
• Proficiency in Microsoft 365 administration.
• Demonstrable experience in successfully supporting Microsoft 365 products.
• Proficient with Microsoft Azure Active Directory and Mobile Device Management.
• Skilled at user training and support.
• Knowledgeable with various ticketing systems, RMM and patch management.
• Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
• Self-motivating, with the ability to work independently, as well as with a team.
• Strong problem-solving, critical thinking, and analytical skills.
• Knowledge of the systems development life cycle.
• Strong work ethic, able to follow all tasks to completion and with limited supervision.
• Excellent oral and written communication skills required.
• Microsoft PowerBi usage.
• Competent in VPN connectivity.

PHYSICAL AND MENTAL REQUIREMENTS:

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Ability to work long hours – over eight in a workday, and over 40 in a work week as necessary;

• Regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Frequently is required to walk and sit.
• Occasionally required to stand; climb or balance; and stoop, kneel, crouch or crawl.
• Ability to lift and/or move up to 20 pounds.
• Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The dexterity necessary to utilize a computer keyboard on a regular basis is essential.

ADDITIONAL REQUIREMENTS:

As a condition of employment at SoNE HEALTH and for the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza and COVID-19.

Salary: $70,000 - $75,000