The RND Administrator’s primary role is to ensure proper account access to RND to assist both submitters of data (telecom service providers) and assist companies to subscribe to the RND and to query the RND database.

Core Responsibilities & Accountabilities

• Provide exceptional customer service as part of the RND Help Desk Team, including managing account access and troubleshooting issues.
• Assist users with questions such as navigating the RND and RND website.
• Educate service providers on how to report on disconnected telephone number data.
• Interface with service providers and Callers and Caller agents querying the RND.
• Assist users with questions such as navigating the RND and RND website and billing.
• Work with team on adding to External and Internal User Guides.
• Monitor trouble tickets to ensure timely resolution of problems and escalates issues in a timely manner.
• Represents RND as part of a team at tradeshows related to compliance with the Telephone Consumer Protection Act, including lawfully contacting customers.

Minimum Qualifications & Skills

• Minimum two years of professional customer service experience, preferably in telecommunications or related industries.
• Ability to obtain and maintain Public Trust clearance required.
• Strong proficiency in Microsoft suite (Outlook, Word, Excel)
• Exceptional customer service skills
• Excellent oral and written communication skills
• Detail oriented and strong problem-solving skills.
• Excellent time management and ability to complete tasks independently, and within required timeframes.
• High level of professionalism, including adhering to confidentiality and neutrality requirements

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of this position. Aspects of this job description may change at any time, with or without notice.

This job description is not intended as and does not create an employment contract. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.