• Provide warm, humble, and knowledgeable service throughout the property
• Assist guests with reservations and obtain relevant information to visit such as guest names, celebrations, dietary restrictions
• Research guests and log detailed notes into Reservations Management System
• Identify VIPs, food critics and persons of interest
• Work with GM and Chef to analyze and adjust reservations practices periodically
• Build and maintain relationships with guests
• Share guest feedback with General Manager and/or Chef; address as needed/recommended by leadership
• Plan daily seating arrangements with attention to guests’ preferences
• Attend daily lineup meeting
• Ensure tables and guest-facing spaces are clean during service
• Ensure all supplies relevant to role are stocked, such as menu paper, receipt paper, etc.
• Maintain clear communication with guests and coworkers
• Adhere to health department rules
• Opening and closing duties as assigned
• Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges
• Continued food, beverage, and hospitality education in daily lineup meeting and through service
• Represent the organization positively and inspire employees, customers, industry partners, and the community.
• Work collaboratively and with a team spirit across the organization
• Maintain a culture of professionalism and positivity
• Facilitate to-go gift program in coordination with General Manager and Chef
• Assist with menu printing, including specialty menus
• All other duties as assigned

Skills and Aptitudes:

• Professional communication skills and demeanor are required
• Ability to take direction
• Ability to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated and organized.
• Commitment to quality service and customer service knowledge.
• Commitment to genuine hospitality

Qualifications

• Minimum 3 years of related food, beverage and/or service experience
• Minimum 1 yearexperience in guest relations
• Great interpersonal and communication skills
• Flexibility and initiative
• Creative problem-solving and critical decision-making skills
• Valid Manager or Food Handler Certificate.
• Responsible Beverage Service Certification
• Understanding and knowledge of safety, sanitation and food handling procedures.

Physical Requirements

• Ability to speak and hear, vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Constant standing with some walking
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds.
• Be able to climb stairs and ladders or step stools
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Flexibility in the work area. May be required to sit or stand and move locations as space permits
• Varying schedule to include evenings, holidays and extended hours as business dictates.
• Work both in indoor and outdoor (patio) settings