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SUMMARY - Employee must accurately & efficiently perform all duties in a professional manner while working in a team oriented environment. Employee must display good communication skills as he/she receives internal and external telephone inquiries for the purpose of answering questions, resolving issues and complaints, promoting bank services, and offering support to branch staff on system issues. He/she must also keep alert to sell products and services which will often involve doing follow-up calls and letters.
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and recognize the importance of accuracy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities, but may perform additional duties in the absence of the Customer Care Center Manager or Team Lead
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively and with an appropriate pace, volume, and tone. Ability to keep all conversations on track, provide accurate information, and fulfill the customers' requests.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY - Ability to apply common sense to perform assigned duties and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS - Displays an eagerness & ability to learn, efficiently use the technology provided, and is receptive to new ideas and new technology.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Full Time
Banking
$34k-42k (estimate)
05/24/2024
07/23/2024
somersettrust.com
INDIANAPOLIS, IN
200 - 500
1889
Private
JOHN DROSTE
$10M - $50M
Banking
Somerset Trust provides personal and business banking, mortgages and investment management services.