At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our Customer Relations & Operations team.

Operations Specialist

The Operations Specialist provides operational support regarding all aspects of the Customer Relations & Operations Department including the research, resolution, and completion of various administrative and transactional functions in a timely manner to ensure smooth operation of bank products and services to include loan and deposit accounts and ancillary services.

The qualified candidate will have knowledge of retail banking products and services, proven ability in problem solving and the ability to create and sustain strong relationships with customers and coworkers. Two or more years’ experience in banking in a customer service role preferred. This is primarily an on-site position reporting to our corporate office in Solvay, NY.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more. 

**Internal candidates must submit application by 2/26/2024

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title: Reports To:

Operations Specialist Deposit Operations Supervisor

Position summary: 

Provides operational support regarding all aspects of the Operations and Customer Relations Department. Researches, resolves and completes various administrative and transactional functions in a timely manner to ensure smooth operation of bank products and services to include loan and deposit accounts and ancillary services.

Tasks:

• Performs file maintenance review for Individual Retirement Accounts and Health Savings Accounts, including administrative oversight for these products. 
• Performs file maintenance review for CD opening, renewals and changes.
• Completes daily processing of EIM entries, chargeback and non-posts.
• Provides daily support for wire transfers as needed.
• Shares in the review and preparation for the daily letters and disclosures required for Bounce Protection accounts, as well as any follow-up actions required.
• Provide backup support for daily functions performed in the Operations Department.
• Review and recommend new methods and procedures to make daily operations more efficient.
• Assists with special or time-based projects as needed.
• Maintains a high degree of confidentiality regarding customer accounts.

Skills and Attributes:

• Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to customer inquiries.
• Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience.
• Verbal Communication – Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand.
• Motivation – Is self-motivated, and has the ability to motivate co-workers to develop successful relationships with all customers and staff members.
• Creativity and Innovation – Develops new and original ideas that foster growth and efficiency within retail banking and the customer care arena.
• Dedication and Involvement – Is involved with the Solvay Bank Community and Staff.

Experience and Education:

• 2 or more years of banking experience in a customer service role
• Demonstrated success in problem resolution 
• Demonstrated knowledge of retail products and services
• Ability to cultivate and sustain strong customer relationships
• Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships