Position Title: Reports To:

Assistant Branch Manager Branch Manager

POSITION SUMMARY:

On a daily basis, enthusiastically provides exceptional client service, with a full working knowledge of retail banking functions and services, while striving to reach individual and branch goals. Assists in managing branch & territory banking within bank policy guidelines.

JOB RESPONSIBILITIES:

• Delivers excellence in customer service, education, guidance and respect to all Solvay Bank customers and co-workers.
• Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words. 
• Supervises all branch client service, sales related and operations activity in the absence of or as directed by the branch manager, including the use of any Client Contact software. 
• Promotes friendly relations with retail and business customers to sell full range of banking products and services.
• Strives to achieve individual sales goals as well as coach branch staff to same end.
• Participates in new business development activities; conduct sales calls on existing clients and prospects. 
• Participates in the selection of personnel and assists in their training and development.
• Prepares and may perform employee evaluations in conjunction with Branch Manager.
• Partners with the branch manager in resolving routine staff issues.
• Schedules work assignments to ensure efficient functioning of branch.
• Handles customer inquiries and resolves customer complaints.
• Accepts loan applications, enters them into appropriate software for loan officer’s review.
• Performs projects and administrative duties for manager as assigned.
• Is a “Change Agent” for the evolution of our business; very supportive of changes that develop in product technology, becoming an active user of all technology and developing the team they manage.
• Adheres to established policies, procedures and federal regulations.
• Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.
• Attends and participates in meetings effectively relaying information to branch staff ensuring topics covered are understood and any updates implemented.
• Serves on various bank committees as needed.
• Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information. 
• Ensures that Bank policies, procedures and standards, including Information Security, are adhered to. 

QUALIFICATIONS:

• Knowledge of banking products, policies and regulations.
• Demonstrated ability to effectively manage staff.
• Strong interpersonal and communication (oral and written) skills.
• Proficient in Microsoft Office including but not limited to Word & Excel

EDUCATION AND/OR EXPERIENCE:

• 2 year college degree preferred 
• 2-3 years prior management experience in a retail environment preferred
• Minimum of 5 years prior customer service experience.
• Finance background preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONEMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 The noise level in the work environment is moderate.