Account Services / Production (Manufacturing)

We are seeking an experienced Account Service Representative to join our growing team. Our Account Service Reps are a critical asset to our production team and in maintaining customer daily relations.

The ideal candidate must be a dynamic, high-performing team player with a positive attitude.

Job Responsibilities :

• Daily communication with customers, account executives, and production staff regarding status of projects, changes, timelines, and request any other additional information needed.
• Ensure job instructions are entered in the various manufacturing systems and verify that the job is properly queued into the production schedule.
• Coordinate with vendors, production staff and customer to facilitate the proper production and delivery of product.
• Resolve any issues with customer’s job with the appropriate departments and recommend solutions for a high-quality production and ensure customer’s satisfaction.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• Participate in daily production meetings and other business activities held to improve business performance.
• Maintains customer records by updating account information.
• Performs other job duties as assigned by the Account Services Manager and / or Sales personnel.
• Coordinate with production, warehouse, shipping department, or other common carrier personnel to expedite or track shipments for customers.

Skills and Qualifications :

• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• 1-3 years of experience in Customer Service
• Experience using Microsoft Office suite of products
• Experience in commercial printing a plus
• Salary Range $45,000 - $55,000
• Medical, Vision & Dental insurance
• 401K Plan after 1 year
• Opportunity for Growth

Last updated : 2024-05-29