This position responds to customer service complaints and inquiries from residents and resolves and reports complaints as provided in the solid waste collection franchise agreements as well as creates complaint notification forms in the CIS system, notifies the appropriate franchise contractor of the problem/complaint and works with both parties until the issue is resolved. The position will also provide administrative support to the Customer Information System (CIS) as required to create and maintain the billing files necessary to place assessments on the County tax roll and requires reliability and accountability in all aspects of the defined role. This position requires work on holidays and weekends, as scheduled on a rotating basis and is required to work before, during and/or after declared emergencies.