Position Overview

We are looking for Piano Sales Enablement Specialists to join the Solich Piano team to support our expansion. You will perform various sales and administrative tasks to assist our store operations and work primarily with our Chief Experience Officer in our Troy, MI showroom to contribute to a first-class experience for all our customers.

To succeed in this role, you will perform meaningful, fast-paced work in customer service, reception, vendor relations, and data entry, as well as general showroom maintenance. You will help clients post-sale by writing invoices, scheduling deliveries, and collecting payments. You will communicate confidently and clearly via phone, email, and in-person interaction.

You will coordinate with fellow Solich Piano staff and the executive team to ensure that our stores and logistics run smoothly. Candidates will succeed in this growth position by being comfortable playing and showing pianos, and by demonstrating business sense and familiarity with technology and social media.

Responsibilities

• Assist on the Piano Sales Team via clerical tasks, client communications, and sales processes.
• Correspond professionally via phone, text, and email with customers and vendors
• Prepare customer invoices
• Order piano accessories, office products, and ancillary items for the store operation
• Complete financing applications, charge credit cards, and handle customer signatures and transaction follow-up
• Resolve logistical tasks with an assertive and persistent approach
• Work collaboratively with other staff members to provide excellent service to our piano customers

Required Skills

• Strong attention to detail
• Demonstrated familiarity with documenting daily, weekly, and monthly procedures
• Possess an intermediate understanding of Microsoft Office Suite, particularly Microsoft Excel
• Discretion and sensitivity in customer interactions involving their financial data
• Organizational capability to compile forms and utilize digital and physical filing systems
• A desire to learn about pianos and piano-related products
• Ability to record meeting notes and action items for staff and management
• Thrive in a fast-paced work environment that involves rapidly switching between calls on landlines, cell phones, and computer data
• Ability to play at least a few basic songs on piano, using two hands and pedal, demonstrating joy in music-making on piano.

Optional Skills

• Familiarity with Saleforce or other CRMs would be a plus

Job Type: Full-time

Pay: $35,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Troy, MI 48084: Relocate before starting work (Required)

Work Location: In person