The Sales Support Associate is responsible for supporting the Customer Experience Executive team as well as providing the unassigned accounts with the same level of service as contracted carriers. The successful candidate will provide our customers with a high level of service and follow through. This candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement.

Goals:

The position by necessity requires ability to work in a fast-paced environment, supporting the Customer Experience Executive team and our customers.

Responsibilities:

• Answer inbound calls from the main number
• Act as the primary point of contact for our unassigned carriers/adjusters
• Build meaningful and trusted relationships with adjusters
• Provide exceptional customer service experience
• Responsible for post-claim follow-up and adhering to Enservio’s Cadence process
• Manage the intake and delivery process
• Set proper expectations on process and service levels with customers and the internal Operations Team

Requirements:

• Positive attitude, proactive and ready to get things done when they need to be done.
• Time management and organization skills
• Empathetic personality and a strong customer orientation
• Ability to advocate for both the customer and the company
• Ability to respond to and resolve problems quickly
• Driven team player with a strong work ethic
• Ability to prioritize and multitask
• Strong communication skills written and verbal; both externally and internally
• 5 years of Service experience
• Knowledge of the insurance industry is a plus
• Ability to work in the Canton, MA office daily preferred.

Job Type: Full-time

Pay: $20.65 - $24.86 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Canton, MA 02021 (Required)

Work Location: In person