17 Client Service Associate Jobs in Frisco, TX
Solais Lighting, LLC is Hiring a Client Service Associate Near Frisco, TX
The Client Service Associate is front facing with the Client. They are responsible for translating all external communication to the respective internal departments within the company. They will be in-charge of entering all orders within the ERP system (NetSuite). The person in this role will interact with clients to provide information about products and services for Solais Lighting. This role requires an extremely detailed person with an eagerness for learning more, in an ever-changing industry.
ESSENTIAL GOALS AND OBJECTIVES: Under the direction of the Sr. Client Service Associate, this position will:
·Enter sales orders for all new incoming customer purchase orders while ensuring accuracy.
·Work closely with sales, production, shipping and finance team to ensure orders are handled with the appropriate urgency.
·Understand and adhere to system processes, policies, and procedures.
·Trace status of sales orders from order entry to delivery to the customer.
·Build knowledge of product lines, delivery times, to support creation of quick work orders to satisfy client expectations and/or company obligations.
·Act as “First Line of Defense” with all client communications from emails, phone calls, etc.
SUCCESSFUL CANDIDATE:
·Lighting, manufacturing and/or construction project management experience a plus.
·Ability to work in Frisco, TX office, for a business with a start-up culture.
·Ability to work across departments in a cross-department functional manner to produce results that satisfy clients and achieve 100% client success rates.
·Learn, maintain technical knowledge of product lines to support varying levels of communication and workload within the company (Engineering, Quotations, Production, etc.)
·Possess analytical and reasoning skills to research status of sales orders, work orders, and or purchase orders.
·Possess skills to learn new systems, adapt quickly to new processes, and embrace new workflows as deemed necessary based on company needs.
·Learn and maintain knowledge of all internal and external stakeholders to facilitate order completion, and/or client satisfaction.
·Possess ability to work through shifting priorities and escalations.
·Knowledge of NetSuite, and Excel is plus.
Job Summary
Full Time
$54k-70k (estimate)
04/21/2023
06/26/2024
The job skills required for Client Service Associate include Client Service, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Associate positions, which can be used as a reference in future career path planning. As a Client Service Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Associate. You can explore the career advancement for a Client Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Associate job description and responsibilities
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/13/2022: Albany, GA
Provided daily financial transaction services for clients while delivering excellent customer care.
03/06/2022: San Bernardino, CA
Understand Clients' business to predict their needs and provide appropriate solutions.
03/05/2022: Oakland, CA
Processes and follows up on client documentation for proper maintenance of accounts.
01/23/2022: Temple, TX
Registered Client Service Associates (CSAs) help to shape the future of service by modernizing the client experience through an elevated standard of care.
12/25/2021: Modesto, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Associate jobs
Client Service Associates may also handle client complaints and provide resolutions.
02/27/2022: Providence, RI
Develop an ability to communicate effectively with clients, managers and other associates.
02/06/2022: Peoria, IL
May deliver exceptional customer experience while uncovering product or service needs for referral opportunities.
01/31/2022: Oakland, CA
Gained a clear understanding of client base to ensure the best possible handling of calls, visitors, and support requirements.
03/05/2022: Detroit, MI
Must be positive customer service attitude and dedication to quality, with a demonstrated attention to detail.
12/27/2021: Pierre, SD
Step 3: View the best colleges and universities for Client Service Associate.
