Duties and Responsibilities:
* Application packaging using Admin Studio
* Integrate packages and software deployments into SCCM distributions throughout the organization. Perform and validate test packages for Windows workstations
* Maintain and support corporate standard operating system build process
* Assist with monthly Windows Update deployment process to select Windows servers and workstations within the organization via SCCM
* Perform SCCM & Citrix server administration and monitor tasks as required
* Creates desktop/laptop/citrix build processes
* Performs software distribution and patch management to Windows PC*s, laptops, and Citrix/Terminal servers
* Tests and configures group policy settings.
* Reviews literature, patents, license agreements and current practices to support business requirements and/or new industry technology. Prepares reports regarding new technology to communicate to management
* Creates and maintains systems documentation for testing and validation
* Performs post-implementation 3rd level support, identifying root cause with strategic solutions to problems
Minimum Qualifications:
* MSI and EXE application packaging / repackaging experience using Admin Studio/InstallShield
* Automation/scripting using Powershell / VBScript
* Ability to package, test and deploy Microsoft Application Virtualization (App-V) packages
* Strong knowledge in SCCM administration and Query creations.
* Windows Server 2008, 2003, XP and 7 workstation technical support experiences with advanced knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
* 3 to 5 years of experience in software packaging using Admin Studio
o 3 years of experience with SMS/SCCM creating packages, programs, collections, and advertisements for large scale enterprise deployments.
o 7 years supporting Microsoft Windows Operating Systems including Windows XP and Windows 7
* Requires a bachelor's degree in Computer Science or similar area of study or equivalent experience
Requirements and General Skills:
* Commitment to *internal client* and customer service principles
* Strong communication skills to communicate systems proposals to management and clients and to provide systems diagnoses and resolution
* Ability to project a professional image over the phone and in person
* Ability to integrate complex hardware and software systems
* Excellent written and verbal communication skills
* Ability to work independently and in a team environment
* Ability to pay attention to details and be organized
* Strong organization skills to prioritize work, balance and lead complex projects
* Willingness to take initiative and to follow through on projects; ability to work with little direction
* Good interpersonal skills to interact with customers, senior level personnel and team members
* Ability and willingness to guide and mentor the work of less experienced staff