Job Description

The Maternal Mortality Case Worker/Informant Interviewer will be housed in the Division of Family Health and Wellness within the Tennessee Department of Health. The purpose of the informant interview is to gain insight into factors that the participant believes contributed to the
maternal death, and the context around those factors in the decedent’s life. The Case Worker will engage in rigorous investigations into maternal mortality cases in Tennessee. The core aim of these reviews is to identify and monitor patterns linked to maternal mortality, unearth systemic issues leading to these fatalities, and formulate impactful recommendations and modifications. This information will be crucial in helping to improve health outcomes for mothers across the state.

Key Job Responsibilities

• Follow the established standardized process and guidelines for conducting informant interviews for Tennessee’s MMR Program.
• Collaborate and consult with abstractors on the key components that pertain to the cause of

death.

• Collaborate with abstractors regularly about cases and determine if a unique line of questioning is needed to obtain key information for a case. The focus of interview questions should enhance the committee’s ability to make decisions on the cause of death, pregnancy-relatedness, and preventability.
• Dedicated time is required for conducting outreach with families and making contact attempts via mail or electronic means such as email, phone calls, or text messaging.
• Summarize the interview focusing on aspects relevant to the cause of death and incorporate

them into the final case narrative.

• Post-interview support to families by sharing resources tailored to the needs expressed such as grief/bereavement, counseling, support groups, or financial assistance references.
• Attend quarterly Maternal Mortality Review Committee case review meetings to help answer any follow-up questions about a case interview.
• Willing to travel as needed for training. Will be required to attend the annual CDC conference in April.

Knowledge, Skills, and Experience

• Qualitative interviewing techniques
• Empathetic Communication
• Trauma-informed care
• Organization
• Strong attention to detail
• Strong interpersonal, relationship-building, and communication skills
• Bereavement Counseling
• Family/Peer Counseling
• Experience in maternal health/maternal mortality
• Experience in public health

Preferred:

• Earned and current Licensed Clinical Social Worker (LCSW) in the state of Tennessee
• Bachelor’s degree in social work, case management, psychology, or related human services field

TypeCategoryQualificationCompetency

SkillsOthersAbility to Work IndependentlyProficient (4-6 Years)

SkillsOthersAccuracyProficient (4-6 Years)

SkillsOthersActive ListeningProficient (4-6 Years)

SkillsOthersAnalytical SkillsProficient (4-6 Years)

SkillsOthersEmotional IntelligenceProficient (4-6 Years)

SkillsOthersEthicsProficient (4-6 Years)

SkillsOthersInterdisciplinary communicationProficient (4-6 Years)

SkillsOthersInterpersonal SkillsProficient (4-6 Years)

SkillsOthersKnowledge of HIPAAProficient (4-6 Years)

SkillsOthersMaintaining ConfidentialityProficient (4-6 Years)

SkillsOthersOral communicationProficient (4-6 Years)

SkillsOthersPatient /family educationProficient (4-6 Years)

SkillsOthersPositive attitudeProficient (4-6 Years)

SkillsOthersProfessionalismProficient (4-6 Years)

SkillsOthersTelephone skills Proficient (4-6 Years)

Job Type: Contract

Salary: $28.00 - $32.00 per hour

Benefits:

• Health insurance

Work setting:

• In-person

Experience:

• HIPAA: 4 years (Required)

License/Certification:

• Licensed Clinical Social Worker (Preferred)

Ability to Relocate:

• Nashville, TN 37201: Relocate before starting work (Required)

Work Location: In person