Job Title: Agile Product Owner – Associate Forms and Labels

Location: Pittsburgh, PA

Exempt/Non-Exempt: Exempt

Employment Type: Full-Time / Permanent

Reports To: Sr. Director of Product

SoftWriters is on a Mission to Save Lives! As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S. We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh. We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.

As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers. Our culture and our people are our unique differentiator. If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!

Overview:

The Agile Product Owner -Associate within our Forms and Labels Department plays a crucial role in our Agile scrum team, collaborating closely with customers to develop design documents and prioritize development requests for custom forms and reports.

The ideal candidate will possess the ability to work directly with our customers, facilitating the design of requirements for their medical forms and labels. You will groom and prioritize a backlog of requests and organize the work into sprints. These custom requests are delivered to customers upon completion, ensuring satisfaction and meeting their specific needs.

Responsibilities:

The essential functions include, but are not limited to, the following:

• Participate as a working team member on a Scrum Team
• Participate in requirement gathering and document review sessions with customers
• Possess a strong customer focus to deeply understand our customers and their needs
• Collaborate intensely with the product development team
• Create detailed design documents and mockups that clearly express the customer requirements
• Lead product backlog grooming sessions
• Participate in user acceptance testing (UAT) and requirements signoff

• Manage incoming customer requests queue
• Perform administrative tasks around delivery of custom developed products and billing
• Participate in strategic planning events
• Other duties as assigned

Minimum Qualifications:

• Bachelor’s degree
• Minimum of 2 years of experience in software product management or a similar role
• At least 1 year of experience in Agile-Scrum development
• Strong attention to detail
• Excellent communication skills
• Ability to collaborate effectively in cross-functional teams
• Customer-centered approach with a track record of responsiveness
• Experience in gathering and interpreting both qualitative and quantitative product and customer feedback
• Excellent analytical skills, capable of quickly understanding and synthesizing complex technical problems into clear requirements
• Highly self-motivated with the ability to work under pressure and deliver high-quality products within tight deadlines

Preferred Qualifications:

• Product Owner Certification (Scrum.org or Scrum Inc.)
• Experience in the Long-Term Care pharmacy domain
• Knowledge of SoftWriters product suite
• Knowledge of medical records and prescription label requirements

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.