2 Accounting Customer Support Advisor Jobs in Shelbyville, IL
Software Solutions Integrated is Hiring an Accounting Customer Support Advisor Near Shelbyville, IL
- Full Time, in-house, salaried position
- Use problem solving skills to research and assist customers and SSI staff
- Learn the integral operations of the Agvance/EnergyForce suite of products
- Train customers – a key element in providing a superior customer experience
- Analyze business processes, reports and information
- Participate in a variety of tasks including program testing and project assignments
- High level of Accounting knowledge
- Committed to providing an excellent customer experience
- Strong organizational and time management skills
- Ability to multitask and prioritize work
- Excellent communication skills (written, verbal and listening)
- Gather and analyze information skillfully
- Demonstrate accuracy and thoroughness
- Works well in a team environment
- Self-motivated
- General business acumen
- Prior Agvance/EnergyForce knowledge desirable
- New Customer Support Advisors participate in several months of training before taking customer inquiries on their own
- After initial training, stay informed of changes by reviewing documentation
- Investigate unfamiliar features of Agvance/EnergyForce
- Respond to customer inquiries related to various areas of Agvance/EnergyForce
- Log the resolution in customer tracking software with enough detail to be meaningful to others.
- Log time associated with the inquiry in a timely manner
- Customer inquiries can vary in difficulty and sometimes require research and testing of the functionality of Agvance/EnergyForce
- Review of regulations regarding governing activities in the customer’s region of the county is sometimes necessary
- User training is a key element in providing a superior customer experience. Training may occur in our SSI training facility, at the customer site or remotely via the Internet.
- Escalate calls to appropriate resources as needed
- Senior members of this staff serve as mentors and high-level resource to less experienced team members.
- Learn the integral operation of the Agvance/EnergyForce modules/features
Job Summary
Full Time
IT Outsourcing & Consulting
$36k-45k (estimate)
07/13/2023
05/16/2024
agvance.net
SHELBYVILLE, IL
50 - 100
1981
PAM RINCKER
$5M - $10M
IT Outsourcing & Consulting
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About Software Solutions Integrated
Software Solutions Integrated (SSI) is a leading provider of integrated business solutions for the agribusiness industry. For more than 30 years, we've been helping companies gain efficiencies and improve profitability through our integrated software, business process consulting and customer support services. SSI has a proven track record and industry reputation for successful software implementations. Our customer base includes a wide range of agribusiness companies and regions a testimony to our software's flexibility and depth. Regardless of the size, scope or diversity of your business, S...SI will provide you with the assurance and confidence that comes with our qualified team, process methodology, thorough planning, comprehensive training and collaborative approach.
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